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Location

Wilmington, NC | United States

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Job description

Required Location: Wilmington, DE. Hybrid.

Candidates must be LOCAL to the Wilmington, DE area and COMMUTE into the city THREE TIMES A WEEK in Wilmington, DE . NO RELOCATION CONSIDERED .

Need: A senior (7+ Years) ITSM/ServiceNow developer with experience as a key technical resource leading the design and development of ServiceNow solutions as well as Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. ITIL . Certification as ServiceNow Application Developer, preferred, ITIL V3 Foundations Certification required.

Job Description:

The ITSM Developer is responsible for the development and sustained support of the ServiceNow IT Service Management system. The ITSM Developer will provide on-going technical assistance and provide solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. The ITSM Developer will provide technical assistance for software configuration/customization, workflow administration, custom scripting and third-party software integrations.

Lead all technical aspects of solution design and delivery including:

• Provide 2 nd and 3 rd level end user/system support of platform within defined SLAs
• Integrations with internal and external systems that support real-time updates where appropriate including; data exchange, event and notifications, reporting and analytics, configuration discovery.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
• Develop required documentation such as presentations, gap analysis reports, process flow diagrams, procedures, and roles/responsibilities
• Providing training and mentoring to other members of the ITSM team
• Facilitate roll out of new applications and modules

Qualifications

• 7+ years' experience as a key technical resource leading the design and development of ServiceNow solutions
• Strong skills/Experience with the ServiceNow platform including the Incident Management, Change Management, Asset Management and Problem Management modules, CMDB, Reporting and the various CMS features
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
• Adept using SQL and PowerShell
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
• Solid experience in requirements gathering, including experience in creating process documentation
• The ability to take complex end-user requirements to system requirements to code
• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
• Must be able to communicate with technical and non-technical individuals and teams
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Must be able to work in a fast-paced production environment
• Must be able to handle multiple tasks and projects with various and changing levels of priority
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Must be open to other's ideas, strategies, etc., as part of a decision-making team
• A degree or equivalent, preferably in Information Technology
• Certification as ServiceNow Application Developer, preferred
• ITIL V3 Foundations Certification required

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Job tags

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Salary