Remote Customer Support Specialist
Location
Norwalk, CT | United States
Job description
Location: Remote (United States)
Position Type: Full-Time
Job Category: Customer Service, Remote
Job Overview: We are seeking a motivated and customer-focused individual for the position of Remote Customer Support Specialist. As a valuable member of our remote team, you will be responsible for providing exceptional customer service, addressing inquiries, and ensuring a positive customer experience.
Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, or phone in a professional and friendly manner.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Accurately document customer interactions and transactions using our customer support system.
- Collaborate with cross-functional teams to address customer needs and escalate complex issues when necessary.
- Stay informed about company products, services, and policies to provide accurate information to customers.
- Continuously identify opportunities for process improvement and contribute to enhancing the customer support experience.
Qualifications:
- Previous experience in customer support or a related role.
- Excellent communication and interpersonal skills.
- Ability to empathize with customers and address their needs effectively.
- Proficient in using customer support software and tools.
- Problem-solving skills and attention to detail.
- Ability to work independently and remotely in a virtual environment.
Benefits:
- Competitive salary.
- Comprehensive training and onboarding.
- Flexible work hours to accommodate various time zones.
- Opportunities for career advancement.
How
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