Shift Leader

Location

Tampa, FL | United States

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Our mission is for every shift leader to successfully fill the shoes of a management role in the future and continue to grow with us.

Being a family-owned business we pride ourselves on support from each other and the utmost respect for one another in the workplace!

Stores conveniently located around the Tampa Bay area

Responsibilities:

• Assisting the store manager in overseeing daily operations, ensuring exceptional customer service, and driving sales growth.
• Take command when the manager is absent
• Responsible for the store's well-being and employees' safety when the manager is absent.

Customer Service:

• Ensure a high level of customer satisfaction by consistently delivering excellent service.
• Address customer concerns and resolve issues promptly and professionally.
• Train and coach staff on customer service best practices.
• Customer is always right mentality

Training and Development:

• Conduct training sessions for new and existing employees on Dunkin policies, procedures, and product knowledge.
• Identify and nurture talent within the team for potential advancement.
• Keep tabs on the progress of your employees and their strengths

Qualifications:

• Previous experience in a supervisory or management role in the food and beverage industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with Dunkin brand standards and products.
• Basic understanding of financial principles and budget management.
• Availability to work flexible hours, including weekends and holidays.
• Math/Writing skills

Education and Experience:

• High school diploma or equivalent
• Previous experience in a managerial role in a similar industry is an asset.

If you are passionate about Dunkin, possess strong leadership qualities, and thrive in a dynamic work environment, we invite you to apply for the position of Dunkin Assistant Manager. Join our team and contribute to the success of one of the most beloved brands in the industry.

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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