Lead Massage Therapist- Waldorf Astoria Atlanta Buckhead

Location

Waldorf, MD | United States

Job description

Waldorf Astoria Atlanta Buckhead is looking for a Lead Massage Therapist to join the team! 

Inspired by the lush green canopy that embraces our city, the Waldorf Astoria Spa Atlanta is a 15,000 square foot oasis, offering a respite from the rigors of urban living, stress and travel.

A Lead Therapist is responsible for performing massages and/or body treatments for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. In addition, they will assist with training, product inventory, scheduling and providing clear communication with their team.  

What will I be doing?

As a Lead Therapist, you would be responsible for performing massages and/or body treatments for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Perform massage and/or body treatments
• Conduct training/onboarding for new therapist
• Utilize, maintain and conduct inventory of supplies and products
• Maintain cleanliness of work area
• Maintain records as required by federal, state, local and company regulations
• Respond to guest inquiries and requests and resolve guest service issues in a timely, friendly and efficient manner
• Perform general Spa duties, as needed

Qualifications for Lead Therapist

Requirements: 

• Minimum 5 year’s experience as a Massage Therapist.
• Strong English language skills and communication skills.
• Professional presentation.
• Ability to work with maximum accuracy.
• Efficiency and attention to detail, maintaining a keen sense of urgency at all times.
• Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment, must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate clearly, concisely, and openly in all interactions.
• Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Excels in a team environment.
• The ability to maintain confidentiality of guest information and pertinent hotel data.
• Basic computer skills.

Desirable:

• Luxury experience highly preferred
• Training in Forbes standards of service preferred

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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