Customer Relations Specialist II
Location
El Paso, TX | United States
Job description
Description
SEWS—El Paso Customer Service Center (Eastside)
Job Title Customer Relations Specialist II
Plan, direct and coordinate the storage and distribution of automotive products for OEM, PIA Automotive Accounts and ensure exact delivery, planning and excellent customer service.
Job Duties and Responsibilities
- Plan, direct and coordinate the storage and distribution of automotive products for OEM, PIA Automotive Accounts. Resolve demand related problems both internally and externally.
- Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
- Build and maintain a good business relationship with clients by providing prompt and accurate service so as to promote customer loyalty and satisfaction.
- Responds to and provides solutions for customer’s complaints through the creation of 8D, STR or customer specific corrective action reports.
- Responsible for data integrity of reports being submitted and data being entered within the customer specific programs.
- Continuously train and develop the SEWS team with the knowledge and understanding of all customers procedural requirements in order to achieve 100% on-time delivery performance and customer satisfaction.
- Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL’s, DLC’s, rework instructions and shipment schedules.
- Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
- Program management activities related to internal/external costs, production problems, delivery and performance ratings; MMOG activities and corrective action requests.
Qualifications
- Work Experience: 3 - 5-year minimum experience in production and/or material planning and warehouse operations.
- Education: Bachelor's degree with concentration on Supply Chain Management or similar study preferred.
- Skills/Certifications: English fluency required.
- Business Spanish reading, typing, and speaking proficiency required.
- Proficient Microsoft Applications (Excel, Access, power point, word) skills required.
- Strong mathematical skills required.
- Excellent oral and written communication skills required.
- Must be able to perform in a stressful environment.
- Sequential manufacturing / scheduling / international business / import experience preferred
- FORD system, FCA esupplierconnect portal experience preferred.
- Others: Knowledge of the effective manufacture and distribution of finished goods, primarily on Automotive industry.
About the Sumitomo Electric Group
Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.
To learn more about Sumitomo Electric Group, please visit http://global-sei.com.
Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric
**Interested Candidates Should Submit Cover Letter and Salary History When Applying.**
An Equal Opportunity Employer M/F/D/V
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