Office Associate II

Location

Augusta, ME | United States

Job description

Class Code: 6542 Pay Range:  13 ($16.80 - $23.25/hour)

 JOB DESCRIPTION: This position consists of professional services work in a busy, 18-person office.  The Treasurer’s Office is looking for an individual who is ready to take on a challenging but rewarding position that is unique to State Government.  Each year, thousands of Mainers misplace financial assets, perhaps funds in a bank account, an uncashed payroll check, or an unclaimed insurance policy.  The Treasurer’s office is responsible for safeguarding these funds until the rightful owner can be found.  The successful candidate will be an individual who has a passion for providing exceptional customer service, strong communication skills, a desire to be a part of a team, and a positive attitude. 

Tasks include, but are not limited to:

Use established procedures based upon current law to review claims to verify ownership of lost financial assets.

• Receive calls (as a member of a 4-person ‘call center’) from the public; answer questions about the Unclaimed Property program and help claimants file their claims.
• Follow up requests for additional information.
• Serve as part of a 4-person team with the dedicated goal of reviewing claims to return lost money to Maine citizens, a program that receives approximately $20 million each year of unclaimed funds.
• Document scanning and quality assurance.

MINIMUM QUALIFICATIONS: Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.  All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

HOW TO APPLY:Qualified persons wishing to apply for this position must submit a resume and cover letter through the Maine BHR application site (located on the web at https://www.maine.gov/bhr/state-jobs), as soon as possible or send to Laura Hudson, Director of Internal Operations:
Email: [email protected].

Applications received after the position is closed will not be considered.  Incomplete application packets, including unsigned applications, may result in disqualification from consideration. 

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application.  In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period.  Any experience that was not full-time employment should be identified as such. 

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: 

• Work-Life Balance – Rest is essential. Take time for yourself using13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leaveannually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. 
• Health Insurance Coverage– The State of Maine pays 85%-100%of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.  
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. 
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value). 
• Retirement Plan– The State of Maine contributes 18.21% of payto the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.  
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense. 
• Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. 
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. 
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program. 
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.  
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. 
• Learn aboutadditional wellness benefitsfor State employees from the Office of Employee Health and Wellness. 

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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