Indotronix International Corporation
Location
Lenexa, KS | United States
Job description
Key Responsibilities:
Handles and responds to all inquiries of customer problems, orders and general inquiries for all issues related to order fulfillment, including schedules changes, and delivery timelines. Inquiries occurs via a variety of channels including phone, e-mail, or other channels.
Efficient and accurate entry of orders.
Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely issue resolution.
Provide account management for customers to ensure satisfaction is achieved and business objectives met.
Strives to exceed set service levels and Individual/Department/Company Targets.
Handles all queries within the established process
Provide proactive communication regarding product availability, supply chain delays or other issues to the assigned customers, sales team, and internal personnel.
Reallocate product based on inventory levels to meet scheduling agreements requirements, as needed
Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology
Participates with team members to improve communications, accountability and team success
Participates in the departmental training plan and contribute to a focus on continuous personal improvement
Effectively plans and prioritizes workload every day to avoid backlogs.
May be required to perform other related duties as required and/or assigned by Manager
Minimum Requirements/Qualifications:
High school graduate or equivalent required; Bachelor's degree is preferred
2+ years of related Customer Service experience required
Demonstrate working knowledge of personal computer applications such as Microsoft Office Tools. Knowledge of ERP Systems
Ability to identify, solve problems, and multi-task
Ability to diffuse customer dissatisfaction
Detail oriented
Beginner level with Excel
Troubleshooting experience
Takes initiative
Team oriented
Flexible with scheduling and re-prioritization to assist with meeting deadlines
Job tags
Salary
