Program Readiness Coordinator

Location

Long Beach, CA | United States

Job description

The Program Readiness Coordinator (PRC) partners with the Admissions Representative and Financial Aid Advisor to ensure students complete all necessary steps to successfully start school. The PRC guides, creates awareness, encourages engagement, and fosters student excitement prior to program start while providing support and ensuring key deadlines are met by enrolled students. Throughout the process the PRC delivers Service Excellence by providing clear and accurate information, and keeping the student focused on starting their education at UTI/MMI/MIAT. As they partner with other departments, the PRC must be customer focused, enjoy working collaboratively in a fast-paced environment, and be detail oriented with strong follow-up skills.

A successful candidate will have strong relationship building capabilities in person as well as over the phone and communicate in a friendly and compassionate manner to ensure the best possible student experience.

• Provide the best possible experience for future students at every interaction by personalizing calls, summarize the call topic, resolve open issues, review overall status and recap next steps; document communication with students; initiating changes in student statuses requested by students; coordinating and participating in the Registration/Orientation process; and communicate with Representative as appropriate while using soft skills to listen, empathize, inform, be conversational, build enthusiasm and create urgency.
• Improves show rates by contacting future students to ensure each student has completed all the necessary steps (educating students on expectations and process itself) to start school prior to the student’s start date; keeping students focus on starting school; setting timely follow-up dates to keep in touch with and track students; identifying and overcoming future student objections.
• Work collaboratively leveraging Admissions Representative or other department employees to identify challenges, address issues, and create solutions to possible setbacks that may affect students’ start. Work closely with Financial Aid, Admissions, and students to fully understand each student’s situation and indicators to determine the student’s likelihood of starting school and to develop an accurate projection of the upcoming starts and maintain the goals for the number of unconfirmed students through use of established contact strategy.
• Maintains student information accurately in multiple systems of record.
• Other duties as assigned.

Education / Experience

• High School diploma
• Minimum of 3 years customer service experience

Skills

• Demonstrated high level of attention to detail and accuracy.
• Demonstrated effective strong communication skills, both written and verbal.
• Ability to work independently and can collaborate within a fast-paced environment.
• High proficiency with MS Office (Word, Excel, Power Point, customer databases and Teams) strongly preferred.
• Strong analytical, decision-making, and interpersonal skills with a people-first/learning approach.
• Proven ability to set priorities and deadlines and ensure projects are completed.
• Willing to take ownership of, and identify, analyze and quickly resolve, complex issues.
• Spanish speaking a plus.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday.
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday.
• Must be able to talk, see, hear, concentrate, think, and reason for most or all of the workday.
• Must be able to sit for prolonged periods of time throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

• Work is performed indoors in a climate-controlled environment.
• Must be willing to work on-site up to 100% of the time.
• This position is designated as On-site.

Pay and Benefits

• Salary range $26 - 27.50/hr depending on experience
• Medical, dental, vision
• Company paid LTD & STD 
• 401K with Company match

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Job tags

Salary