---

---

Location

Urbandale, IA | United States

---

Job description

job summary:
Machine Support Specialist


*Fully on-site role in Urbandale, IA



Required skills/experience


- Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.


- strong ability to self-learn and share product knowledge.


- Experience reading engineering prints and schematics.


- Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.


- Ability and willingness to travel domestically up to 25% and internationally on occasion.


- Ability and willingness to work occasional Late shift (11:00 am - 7:30 pm) including extended and weekend hours to support seasonal volume.



Desired skills/experience


- Knowledge or experience supporting electronic products and their functions.


- Knowledge or experience with AMS (Ag Management Solutions) components.


- Knowledge or experience with the CCMS.



Education


- Bachelor's degree in Agriculture, Technology, Engineering, or equivalent discipline/work experience.


location: Urbandale, Iowa
job type: Contract
salary: $29 - 31 per hour
work hours: 8am to 5pm
education: Associates



responsibilities:
As a Machine Support Specialist for the ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues. In addition, you will:


- Promote use and improvement of Technical Information and preferred delivery channels


- Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues


- Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution


- Identify need for developing and authoring new solutions


- Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer


- Participate in development and delivery of technical training material



qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: Associates

skills: * Technical Support

• Product Support
• Electrical
• Field Engineering
• Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).


Applications accepted on ongoing basis until filled.

---

Job tags

---

---

Salary