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Casino VIP Host- Greensburg


Live! Casino·Hotel


Location

Greensburg, PA | United States


Job description

Function (Scope and Main Purpose of Job)

 

The VIP Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

 

Specific Responsibilities and Duties

Job Requirements (skills, knowledge, and abilities)

Educational Requirements

Physical Requirements

  Working Conditions


Job tags

Holiday workFull timeWork experience placementAfternoon shift


Salary

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