Location
Ellenwood, GA | United States
Job description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Scope of Position:
To create a unique Expeditors customer experience through total ownership of and accountability to: • Understand global customer's profile, needs and expectations. • Retain existing business and continuous pursuit of global business development • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
- Proper Customer Organization structure in CRM following the company's global standards
- CRM input and management ensuring data integrity at all times.
- Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
- Set the right expectations internally as well as externally with the customers
- Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
- Evaluate their usage and quantify their cost savings/cost avoidance
- Utilize corporate approved templates and presentations and customize when necessary
RETENTION
- Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
- Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
- Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
- Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
- Initiate value added solutions based on Expeditors service offerings and technology.
- Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews
DEVELOPMENT
- Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
- Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
- Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
- Promote Expeditors marketing activities and customer events
- Schedule regional & international travel when necessary to address global business need and growth potential
- Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trend
MEASUREMENT OF SUCCESS
- Annual performance review
- Has an active sales pipeline for most customers.
- Global revenue development and product diversification of district owned accounts
- Ratio of unplanned customers lost
- CRM data integrity and timeliness
- Customer meetings and reviews as required
Qualifications
- University or equivalent business
qualifications
- Minimum 3 years Expeditors or industry experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Computer Skills: Proficient in MS Office and CRM software
- Strong presentation skills
- Proven project management skills
- Strong analytics skills
- Ability to perform and meet KPI requirements
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Shift: Monday - Friday (08:00pm - 5:00pm)
Position Type : Exempt; Not eligible for overtime pay
Reporting Structure: District Customer Retention and Development Manager
Job tags
Salary
