COO & Functions
Location
Whippany, NJ | United States
Job description
Technical CRM Analyst
Whippany, NJ
As a Barclays Technical CRM Analyst, you will be responsible for requirements, analysis and testing regarding core framework builds, system integration and general UI/system requirements, as required by the business. You will be based in Whippany New Jersey and will be working closely with various stakeholders within IT, Control functions and the business to define the requirements for the core platform book of work. In your role, you will be Monitoring solution quality and advise project manager and team leads on areas for process improvement.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Participating in requirements gathering & definition, analysis, and design phases
• Acting as liaison and coordinator between stakeholders and technology team, communicating effectively with each group using their preferred vocabularies
• Assisting with testing cycles, utilising off-shore testing team and coordinating business involvement
• Answering queries in the support queue and maintain the issues/features tracking
• Monitoring solution quality and advise project manager and team leads on areas for process improvement
• Assisting the team in evaluating trade-offs between quality, features and delivery
• Evaluating current business processes to identify potential areas of improvement
What we’re looking for:
• Five years’ experience in an investment banking environment, with understanding in business processes, supporting data structures
• Over two years’ experience working as part of an agile collaborative development team
• Knowledge of SQL, software development and SDLC/agile
• Undergraduate degree in Computer Science or equivalent field
Skills that will help you in the role:
• Master’s degree in a technical field
• Investment Banking Client Relationship Management Systems experience
• Good analytical skills and ability to use them in multiple user and IT environments globally
• Knowledge and understanding of Salesforce is nice to have
Where will you be working?
Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym – it’s a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.
#LI-Hybrid
#infrastructure
Job tags
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