Client Service Representative
Puzzle Solutions Holdings LLC
Location
Sandy Springs, GA | United States
Job description
Now Hiring! Client Service Rep.
Schedule: TBD
Pay type: Salary starting at $45K.
Location: Sandy Springs, GA 30328
Who We Are?
Beacon Management Services is one of Atlanta’s leading property management companies specializing in homeowner associations, high-rise condominiums, mixed-use developments, commercial condominiums, and other properties of distinction. We were named one of the Top Ten Management Companies by The Atlanta Business Chronicle and are an A+ rated company by the Better Business Bureau. We work with you to concentrate on the big picture – setting policy and strategic planning – while the day-to-day operations are cared for by licensed association professionals.
We offer expertise in all facets of operations, staffing, technology, GAAP standard financial analysis, budgets, maintenance, and capital projects.
JOB DESCRIPTION
The Client Services Representative is responsible for a high volume of customer interaction and resolving a wide variety of inquiries while ensuring excellent customer service to homeowners, board members, and residents of serviced communities.
REQUIRED SKILLS AND EDUCATION
- Demonstrates a positive, professional, and client-oriented attitude about the company with homeowners, board members, vendors, coworkers, and the public whether contact is by mail, telephone, e-mail, or in person. Constantly strives for improvements in work processes and results to better meet client's expectations.
- Answers a high volume of incoming calls from homeowners and vendors and utilizes internal systems to initiate and complete service orders and handle customer requests.
- Assists multiple Portfolio Managers with administrative tasks associated with properties in their portfolio.
- Duties include assistance with correspondence and coordinating direct mailings.
- Assists Community Managers with requests for repairs and maintenance in common areas, producing and sending violation notices, annual meeting notices, and other mailings as necessary.
- Assists Community Managers in issuing pool keys and/or gate access cards for certain properties.
- Continually maintains working knowledge of all company systems, services, and programs. Keeps abreast of new technologies, systems, and procedures related to property management. Performs other related duties as assigned.
REQUIRED EDUCATION
- Positive, innovative approach to problem-solving. Ability to identify and resolve problems promptly. Gathers and analyzes information skillfully and maintains confidentiality.
- Possesses a working knowledge of MS Office products including Word and Excel
- Strong written and verbal communication skills. Ability to understand and carry out industry-specific written and verbal directions.
- Present new and exciting ideas in a clear, concise, and understandable manner
- Ability to work well with others while in a remote or virtual setting.
- Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
- Ability to exercise judgment and discretion- must be professional at setting priorities and coping with competing demands.
- Excellent time-management and general organization skills.
- Neat, professional appearance
- High school diploma or equivalent
PREFERRED SKILLS, EDUCATION, AND EXPERIENCE
- Experience in managing and or selling real estate.
- Minimum 3 years of Customer Service experience in a related field preferred.
- Strong customer service skills.
- Ability to problem solve.
- Ability to work autonomously with little supervision.
- Ability to work well within a team when necessary.
EEO STATEMENT
Beacon Management Services is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Beacon Management Services participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' near the bottom.
Starting from USD $45,000.00/Yr.
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