Manager, Store Leadership Performance & Operations
Location
Cupertino, CA | United States
Job description
Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar for Apple and our channel partners.
At Apple, we share a commitment to excellence - creating innovative products that delight customers! The Store Leadership Performance & Operations team elevates the performance, growth, and satisfaction of our Retail store teams through developing and implementing strategic operational programs. Our initiatives are designed to drive business success while motivating and inspiring team members to perform at their best.
As the Manager, Store Leadership Performance & Operations, you work collaboratively with the broader Global Retail Support(GRS) team and our People organization to launch only at Apple experiences for our teams, defining future Retail Store Leadership programs and Apple’s performance enablement strategy and operations.
Key Qualifications
- 10+ years of Project Management experience with at least 5 years leading programs for large scale retail store environments.
- 3-5+ years managing a project management team with experience in building and developing a diverse team of passionate individual contributors.
- Experience leading programs at a global level, with considerations to local nuance and regulatory requirements.
- Ability to lead and navigate organizational change, implementing new insights and/or business process changes effectively within the Apple culture.
- Strong business discernment needed to drive trade off decisions across senior partners and the impact to commercial outcomes.
- Outstanding organizational, documentation, and communication skills, with experience presenting to and influencing senior executives.
- Knowledge of industry leading professional practices for performance enablement and employee experience and satisfaction.
- Experience translating business concepts into a strategic roadmap and excellent delivery track record, with the ability to build multi-year program roadmaps.
- Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution, and iterate. Show an intellectual curiosity to identify continuous improvement opportunities.
Description
You excel in managing global cross-functional projects. You believe in connecting the dots and thinking differently. You are passionate about Retail and providing a world-class experience for our teams. Partnering cross-organizationally is something you thrive at, too, because you believe strongly that we are better together, diverse opinions' matter, and everyone deserves a seat at the table.
- Applying thought leadership to drive the design, development, implementation and management of initiatives that align with Apple Retail priorities.
- Develop strategic project proposals and return on investment ideas that transform employee experiences and performance.
- Manage complex global projects to major timeline turning points.
- Influence decisions through collaboration, leadership, and a customer-focused approach.
- Advocate and broker development opportunities for team members as part of their development journey.
- Establish productive relationships with field teams, Global Retail Support, and Apple partners globally.
- Excel in an ambiguous, fast-paced environment operating at both strategic and tactical levels.
- Attracting and retaining outstanding talent.
Education & Experience
Degree in relevant field or equivalent experience
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,400.00 and $264,100.00, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
You excel in managing global cross-functional projects. You believe in connecting the dots and thinking differently. You are passionate about Retail and providing a world-class experience for our teams. Partnering cross-organizationally is something you thrive at, too, because you believe strongly that we are better together, diverse opinions' matter, and everyone deserves a seat at the table.
- Applying thought leadership to drive the design, development, implementation and management of initiatives that align with Apple Retail priorities.
- Develop strategic project proposals and return on investment ideas that transform employee experiences and performance.
- Manage complex global projects to major timeline turning points.
- Influence decisions through collaboration, leadership, and a customer-focused approach.
- Advocate and broker development opportunities for team members as part of their development journey.
- Establish productive relationships with field teams, Global Retail Support, and Apple partners globally.
- Excel in an ambiguous, fast-paced environment operating at both strategic and tactical levels.
- Attracting and retaining outstanding talent. Degree in relevant field or equivalent experience
Job tags
Salary
