BeiGene
Location
San Mateo, CA | United States
Job description
General Description:
As part of BeiGene’s Global Technology Solutions organization, this colleague will be responsible for management of BeiGene’s Operational Support Services for the Veeva platform.
The ideal candidate should bring experience working in enterprise application environments in life sciences with the ability to manage the support team handling user management, issue management, change management and operational improvements. Candidate must have experience in managing Veeva IT system administrators to ensure system operations and availability. Candidate must be able to manage the customer relationships with the respective Business Process Owners and their users. Candidate with technical knowledge and experience with Veeva Quality, RIM, Clinical, and/or Safety is a plus. Knowledge and understanding of support operations for onsite or offshore models.
Essential Functions of the job:
Manage the System Administrators that provide operational support for Veeva vault (Quality, RIM, Clinical, Safety):
Ensure assignment and timely resolution of account requests, user issues and change requests.
Provide support and assistance to administrators for issue resolution and change requests.
Identify process challenges and implement process improvements.
Support requirements definition, solutioning and implementation.
Communicate with customers on operational support services and requests.
Provide technical solution to address business requirement.
Hands-on technical configuration experience with workflow and vault objects
Vault deployment of changes/enhancements across environment
Hands-on technical management of system access and security model
Experience performing system refresh and upgrades.
Manage issue and change activities and timelines.
Oversee Veeva managed services resources
Provide periodic operations reports and metrics to manager.
Establish management dashboards of operational activities.
Accountable for delivery of Veeva system support services for user management, issue management, periodic system releases/upgrades, change management and process improvements:
help define project scope and deliverables to support business goals in collaboration with senior management stakeholders
liaise with computer system vendors, IT partners, Validation and the business to coordinate implementation activities
partner with business to define business process(es) & user requirements
participate in the authoring and execution of implementation plans/qualification tests
participate in the authoring of computerized system validation documentation
Analyze user enhancement requests to deliver solutions focused on establishing and improving business processes that improve efficiency, address process gaps, and enable automation and growth of the organization
Computer Skills:
Bachelor’s Degree in Computer Science or Technology or Equivalent 7+ Years Work Experience Managing IT Systems Operations
Veeva System Administration Certification or Equivalent 4+ Years Experience
Database and Computer Networking Knowledge
Experience Working on SaaS Enterprise Solutions
Other Qualifications:
Experience managing validated applications in a pharmaceutical or regulated environment
Direct hands-on experience implementing technical solutions (workflows, objects, security) and validating GxP computerized systems
Strong process improvement skills and orientation
Must have proven business and technology skills with success providing customer-oriented technology solutions environment.
Proven strong communication skills interacting with user and technical communities.
Ability to work with the customer and manager to prioritize requests and escalate where necessary.
Ability to communicate ideas in both technical and user-friendly language.
Collaborative working approach.
Ability to balance priorities of personal workload and business requests.
Experience and ability to manage a team.
Education Required:
Bachelor’s Degree in Computer Science or Technology or Equivalent 7+ Years Work Experience Managing IT Systems Operations
Veeva System Administration Certification or Equivalent 4+ Years Experience
Supervisory Responsibilities:
This position includes managing internal and external staff; coaching and mentoring junior staff with training/orientation/qualification when required.
Travel: > 25%
Competencies:
Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction.
Communication - Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others.
Adaptability – Able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
Technical Skills - Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Project Management - Communicates changes and progress; Completes projects on time and budget.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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