Location
Pontiac, MI | United States
Job description
Salary: $47,058.96 - $72,576.92 Annually
Location : Pontiac, MI
Job Type: Full Time
Job Number: 2024-9
Department: Sheriff's Office
Opening Date: 01/08/2024
Closing Date: Continuous
Job Summary Dispatchers receive and process calls for police, fire, ambulance, 9-1-1 and general emergency services. Dispatchers process calls by dispatching the appropriate fire, medical, or law enforcement personnel, or by referring the caller to the proper agency/personnel. Dispatchers are expected to multi-task by obtaining essential identifying information in a timely manner while maintaining contact with callers under emergency conditions. During medical, fire and law enforcement emergencies, Dispatchers provide pre-arrival and post-dispatch instructions to callers. Dispatchers use various computer programs and equipment throughout their shift to enter and access information. Dispatchers respond to requests from officers for information including, but not limited to; officer safety cautions, criminal histories, driving records, prior contacts, locations, and other information. Dispatchers are expected to operate equipment, and obtain and maintain certifications, to access various law enforcement systems for that information.
The Oakland County Sheriff's Office Public Safety Answering Point (PSAP) is a 24 hour, 7 days a week, 365 days a year operation. Dispatchers shift assignments include weekend and holiday work and will include rotating days off. Must be willing to work any shift. Shifts routinely run from 6:30 a.m. to 2:30 p.m., 2:30 p.m. to 10:30 p.m., and 10:30 p.m. to 6:30 a.m., although other shifts and hours may be assigned to ensure smooth running or emergency operations. Due to nature of the operation, employees are subject to mandatory overtime. Utilizes current Countywide and/or department specific software to complete assignments.
Minimum Qualifications Applications will be rejected if the following information is not provided at the time of application:
- Thoroughly documented work history
- Transcript with award date, if necessary to meet minimum qualifications
- The application is incomplete in ANY capacity
1. a. Have graduated from high school or have a certificate of successful completion of the General Educational Development Test;
AND b. Have had six (6) months full-time work experience in a 911 call center, responding to emergency situations (such as fire, ambulance, law enforcement, or hospital), or any military experience;
OR 2. Have had one (1) year full-time work experience in in a high-volume customer-facing hospitality service industry (such as hotel desk, waitstaff, and food service, etc.);
OR 3. Have completed one (1) year of college from an accredited college or university in any major or possess two current certifications in Emergency Medical Dispatch, Emergency Fire Dispatch or Emergency Police Dispatch.
4. Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.)
5. Must possess normal or corrected hearing in each ear and normal color vision.
College Transcripts - May be required If a degree is used to determine if the applicant is minimally qualified to fill the position, the applicant must email a copy of their transcript at the time of application to
[email protected]. Indicate in the email subject line the job# and job title. If a job offer is made, an official transcript will be required.
Transcripts from outside the United States must be assessed for U.S. equivalency by a National Association of Credential Evaluation Services () .
Other documents such as reference, cover letter, resume, etc are prohibited and will not be reviewed. If a job offer is made, an official transcript will be required. Work History You are required to include your work experience in the Work Experience Section of your NEOGOV application. If you have previously included work history on a resume you
must transfer your work history into the Work Experience Section prior to applying.
Attached resumes will not be reviewed or considered. Please review the job posting, specifically the purpose of the position and the minimum qualifications, prior to answering the work experience question; and note that only related work experience will be considered.
NOTE: Provide full detail in the employment history section noting the skills, experience and hours worked per week pertaining to the minimum qualifications. Special Requirements 1. A background investigation will be conducted covering an evaluation of employment, school, home, criminal, military, or other personal records. Any conviction or convictions for moving traffic violations, accidents, non-moving traffic violations, or violations of other laws will be reviewed by the Sheriff Office before an applicant can be appointed. Information obtained during the background investigation will be considered in the hiring decision. Convictions of the Domestic Violence Statute will be a disqualifying factor.
2. A psychological exam will be conducted. This information will be reviewed by the Human Resources department before an applicant can be appointed. Information obtained during the psychological examination will be considered in the hiring decision.
3. Must successfully complete and maintain required training certifications in the following: the State of Michigan Public Safety / Emergency Telecommunicator Course, L.E.I.N. operator certification, EMD / EFD /EPD protocols, CPR / First Aid, and Security Awareness.
4. Must successfully complete the Oakland County Sheriff's Office Communications Training Program and all other training and continuing education deemed necessary.
Oakland County Michigan - YOUR FUTURE IS HERE! Award winning and fiscally responsible County (AAA Bond Rated) government agency invites you to begin and advance your career with us as we continue on the path to provide cutting edge services to the communities we serve. We offer a stable work environment, competitive salaries, a full benefits package, growth opportunities and employee training along with generous tuition reimbursement. We recognize that your hard work and dedication to the communities we serve are the driving force behind our success, and we continually look for additional ways to build a positive work environment. Join us on our journey to continue to make Oakland County a great place to Live, Work and Play.
Overview of Employee Benefits: - Comprehensive benefits package that includes medical,prescription, dental, vision, short and long-term disability insurance, life and accidental death and dismemberment insurance for all eligible employees, with minimal employee cost.
- Health and dependent care reimbursement accounts where employees can place pre-tax dollars into an account to be used for health care or dependent care related expenses.
- There is also a comprehensive retirement package in which all Eligible employees are enrolled in a defined contribution plan (401a) with a County match; also the ability to participate in a deferred compensation plan (457).
- Ample time-off for all employees, including 11 to 13 paid holidays per year, five personal leave days, one floating holiday, 10 vacation days within the first year (amount of vacation days increase over tenure).
- Annual Leave Buy Back is offered once a year to all eligible employees with 60 (or more) annual leave hours in the bank. This program offers interested employees the option to "cash out" annual leave hours in order to receive a payout. Employees can "cash out" a minimum of 20 hours to a maximum of 40 hours.
- Parental Leave is available for all full-time employees who have completed six (6) months of County service. Employees will receive 6 weeks of paid leave at 100% of their current salary. Parental Leave can be utilized for both the birth and adoption of a child.
- Affordable on-site child care for infants to five years old for children of County employees; also provides a school-age summer camp program.
Employee Health and Wellness Benefits: - The mission of the OakFit Wellness Program is to assist Oakland County employees, retirees and dependents in taking ownership of their health and wellness in order to improve quality of life, enhance productivity, and stabilize long-term employee/employer health care costs. There are a wide variety of programs offered, including weight management, exercise, Tobacco Cessation, and various educational workshops. OakFit also offers annual on-site health screenings. Employees and dependents have access to the OakFit website offering a wealth of resources including webinars, a recipe page and other informational topics. Employees can also see upcoming events posted on the Wellness calendar and subscribe to Wellness Program email updates.
Professional Development: - Our tuition reimbursement program assists eligible employees seeking to improve their educational qualifications in subjects and fields directly related to the County's operations, activities and objectives.
- The County's Human Resources Department provides in-house professional development training to employees across departments, including programs ranging from conflict management to grammar skills. Employees may also have opportunities to attend job-related conferences/seminars.
- The County's Information Technology Department provides basic to advanced job-related computer software training to employees.
Other Benefits: - The Employee Assistance Program (EAP) is offered confidentially to you or your family members. At no cost to you, the program supports with mental health counseling, work/life resources and more.
- The Employee Service Award Program recognizes employees for years of service and educational achievement.
To view full-time new hire benefits, please click the following link:
01
The next set of questions begins the Training & Experience Questionnaire. THIS SET OF QUESTIONS WILL BE SCORED AS A TEST. Only those scoring in the top group will be sent to the hiring department for final consideration and placement on an eligible list of candidates. You will be notified of your results by email. Following these instructions are questions related to important job tasks performed by this classification. Be sure to respond to all questions. I have read and understand these instructions.
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Have you ever written/typed communication in a workplace or educational environment
03
Have you ever used multiple computers, monitors, or technology at one time in a workplace or educational environment?
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Have you ever typed or transcribed information that a person is verbally telling you who is calm, irate, or emotionally charged?
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Have you ever dealt with emotionally charged, excited, or exhausted people in a workplace or educational environment?
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Can you effectively communicate with others in person and using multiple forms of technology?
07
Have you ever worked alongside of another person and had to be dependent on them for information in a team environment?
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Have you ever had to follow directions, instructions, rules, or laws?
Required Question
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