CBRE
Location
Cambridge, MA | United States
Job description
About the role
What you’ll do
Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work.
Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Performs facilities inspections and prepares reports.
May coordinate and lead move, add and change activities.
Assists in the preparation of operating and capital budgets.
Leads vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
Reviews periodic reports including financials, and explains variances. Works with finance team to correct errors.
Uses pc and/or PDA for work order system, email, ESS, process and procedure training.
May provide informal assistance such as technical guidance and/or training to coworkers.
May coordinate work and assign tasks.
Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Job tags
Salary
