Portland General Electric
Location
Beaverton, OR | United States
Job description
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Associate Recovery Specialists investigate loss or damage to PGE property that occurs within the distribution system and ensures cost recovery and/or mitigation. This position is primarily spent in the field conducting damage claim investigations.
Key Responsibilities
Specialization
Typically specializes in field investigations or recovery claims but may perform work in both areas. Independently conducts detailed and complex investigations of incidents involving PGE equipment or personnel, including those that occur after hours. Develops and implements investigation plan. Determines which information is needed. Interviews witnesses, takes photographs and gathers and reviews data from multiple sources. Prepares investigatory reports. Enters claims information into appropriate tracking system.
Claims
Gathers claim information from multiple sources and prioritizes work. Performs field checks to verify mitigation is complete and determines when work meets specifications. Gathers information via interviews, reports and through other departments to determine billing. Creates work orders as needed. Builds claims packets to include all relevant information needed and collaborates with Legal to ensure claims are processed appropriately. Evaluates complex and escalated claims and determines appropriate action.
Legal Collaboration
Gathers evidence for hearings, trials or depositions through organizing field photographs and taking phone statements or interviews from claimants, witnesses, and company employees. Determines which evidence is relevant and prepares for Legal.
Compliance
Ensures documentation meets all regulatory and compliance requirements. Researches and analyzes regulations, requirements and standards related to claims or investigations, and determines applicability. Documents and maintains written procedures and modifies to reduce risk. Ensures alignment with corporate compliance objectives and processes.
Consultation
Identifies knowledge gaps or needs within the department and provides information and consultation to managers and employees. Provides support to projects and initiatives and may manage team projects.
Research
Analyzes updates in regulation and industry practices and identifies application to risk mitigation and compliance.
Education/Experience/Certifications
Education
Requires a bachelor’s degree in business, finance, risk management or related field or equivalent experience.
Experience
Typically, two or more years investigating and evaluating property damage claims e.g., field investigating, fraud investigation) or equivalent combination of customer service, risk management experience or other utility knowledge.
Certifications
Associate in Risk Management (ARM) a plus
Oregon Casualty Adjusters License a plus
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
Intermediate knowledge of principles, procedures, regulations and techniques of business continuity, emergency management and disaster response
Intermediate knowledge of IT infrastructure and cybersecurity principles
Intermediate knowledge of data privacy laws
Intermediate skills in process improvement
Intermediate skills in applying data privacy requirements to systems and processes
Working knowledge of risk mitigation principles an best practices
Working knowledge of the utility industry, system and regulations, including Oregon Public Utility requirements
Intermediate knowledge of computers and systems used in department
General Competencies
Intermediate analytical thinking skills
Working business acumen skills
Intermediate influence skills
Advanced interpersonal skills
Advanced organization and prioritization skills
Working presentation/facilitation skills
Working problem-solving skills
Intermediate project management skills
Intermediate written and oral communication skills
Cognitive Level
Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations here only limited standardization exists
Cognitive
Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
Ability to successfully collaborate with peers, managers and others within the organization
Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks
Schedule/Attendance
Ability to work long hours
Ability to work a variable schedule
Ability to report to work and perform work during periods of severe inclement weather
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
Physical Capabilities
Valid driver's license required
Driving/travel/commute: Frequently within service territory
Computer use (use computer regularly for entire work shift)
Environment
Office & Field
Compensation Range:
$72,900.00 - $121,500.00In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click
here
.Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting
or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at .To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
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