Onshore Technical eCommerce Program Manager

• 12+ years of experience working as a Technical Program Manager

• Minimum 2 years of experience with managing requirements for IT Solutions

• Cloud based solution architecture experience. Preferably Google Cloud, CommerceTools, etc.,

• Familiarity with Javascript, APIs (REST, SOAP, and/or XML) preferred

• Is familiar with aspects of Application Support & Maintenance and Service Delivery.

• Familiarity with information management practices, system development life-cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks

• Possesses up to date knowledge of significant areas of operational and/or development environments.

• Shows a thorough understanding of applicable project management and/or operational management standards and procedures including technical, quality, safety and financial matters across all areas of service delivery.

• Displays self-motivation to drive multiple solution options for stakeholders

• Can spot design related risk and high light in advance to drive business-driven IT solutions

• Demonstrates the ability to make, and take responsibility for, sound and far-reaching decisions on major complex requirements.

• Possesses excellent verbal and written communication skills to clearly communicate results and implications of analysis

• Enjoys working in a collaborative team environment

• Ability to multi-task and own the Technical Analyst on 3-5 Product team

Responsibilities and Functions:

• Proactively and holistically guide the Customer IT and Business team through collating and communicating transformation and optimization initiatives, enabled through strategies and roadmap developed in conjunction with the business. The scope of the activities includes helping the organization grow revenue, optimize costs and mitigate risks.
• Actively own and maintain an overall Enterprise Reference Architecture landscape of business capabilities, business process and both current and future applications, ideally using Enterprise Architecture tools and method.
• Anticipates customer needs and proposes alternative business solutions.
• Effective knowledge management, ability to enhance knowledge in all format.
• Drive values adds like Automation, tools development which benefits to the customer.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance, and scalability. Supports monitoring of the external environment and assessment of emerging technologies to evaluate the potential impacts, threats, and opportunities to the organization.
• Simplify the landscape with repeatable and reusable solutions.
• Solution design considering all aspects of solutions Application, technology, data, integration, infrastructure, and security.
• Drive the technical design discussion and review/approve the high-level functional solution design documents with team
• Provide the multiple solution options with potential workarounds and drive advisory on complex business requirements
• Drive the decision making on solution options with multiple stakeholder (including Senior Leadership)
• Understand organization's business processes, systems, tools, regulations, and structure and how they interrelate to provide products and services that create value for customers.
• Support the design process for application software as well as continuous improvement initiatives.
• Produce documents relating to application architecture, design steps, integration processes and testing procedures relating to each product developed.
• Ability to work with Customer IT technical leadership team to chart out best practices and implement within the team for the best outcomes.
• Ability to build the Rappo with customer IT team providing values to the project