Product and Customer Support Manager

Location

Pleasant Prairie, WI | United States

Job description

Are you an experienced manager looking for a thrilling opportunity to showcase your product expertise and outstanding customer support skills? Join us at FNA Group in Pleasant Prairie, WI, as our Product and Customer Support Manager! This onsite role offers a competitive salary that reflects your experience and achievements.

Lead a dynamic team in delivering exceptional customer service and driving product success. Embrace our company culture of flexibility, customer focus, and forward thinking as you make a significant impact on our growing organization. Seize this opportunity to be part of a team that values innovation, excellence, and integrity.

Ready to take on this exciting challenge? Apply today! You can get great benefits including Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off.

A little about FNA Group

FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.

Day to day as a Product and Customer Support Manager

Step into an exciting role at FNA Group as the Product and Customer Support Manager, where you will lead the charge in overseeing post-sale product support operations. Your tasks will include managing both outsourced and internal customer service contacts, as well as technical warranty parts and accessory support teams. Dive into analyzing customer reviews, call center interactions, and warranty issues to provide crucial insights and reporting.

Your contributions will be pivotal in maintaining FNA's Best-In-Class reputation and exceeding customer expectations. Join us in Pleasant Prairie, WI, and play a vital role in shaping the success of our products and brands!

Would you be a great Product and Customer Support Manager?

To excel as the Product and Customer Support Manager at FNA Group, candidates must possess a track record of at least 5 years in supervisory roles within product support, specifically with contact center expertise in a manufacturing setting. Proficiency in analyzing data and driving process improvement initiatives is crucial for success in this role. Previous experience in Outdoor Power Equipment or Durable Goods Industries would be a valuable asset. The ideal candidate will demonstrate strong leadership skills, exceptional communication abilities, and a passion for ensuring customer satisfaction.

Are you ready to bring your expertise to our team in Pleasant Prairie, WI, and make a significant impact on our product support operations? Apply now!

Knowledge and skills required for the position are:

• 5+ years of supervisory experience in product support with contact center experience working with a manufacturer.
• Proven ability to analyze data and implement process improvement initiatives.
• Experience in Outdoor Power Equipment or Durable Goods Industries is a plus.

Join our team today!

If you feel this is the right job for you, please apply! We look forward to meeting you!

Job tags

Salary