Assistant Hotel General Manager
Best Western Plus Dubuque Hotel and Conference Center
Location
Dubuque, IA | United States
Job description
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!
Responsibilities:
- Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
- Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
- Consult with the general manager to ensure that all guest service standards are met daily
- Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
- Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
Qualifications:
- Must have a strong focus on putting the guest first with exceptional customer service experience
- A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
- A proven record of experience managing a team, preferably in a hospitality role, is required
- 3+ years of experience working in a hotel or the hospitality industry required
- Showcase exceptional organizational, communication, and problem-solving skills
About Company:
The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow!
Job tags
Salary
