Customer Service Representative

Location

Portland, OR | United States

Job description

Established in 1980, Oregon Spice Company provides superior quality herbs, spices, and custom blends to food manufacturers and foodservice distributors. A locally owned company, located in NE Portland close to the airport, we are committed to being outstanding in all we do. A supportive and healthy work environment is of paramount importance. Our values are reflected in how we treat our team members, with the average length of employment close to a decade. We have an opening for a Customer Sales Support Representative.

The role of the Customer Service Representative is to ensure that all customer needs are met in a timely and professional manner. The Customer Service Representative is often the first and last impression with our customers. It is our goal to try and make sure that the order / shipping process is as simple for them as possible. In addition to processing customer orders, the Customer Service Representatives are responsible for general office duties and projects.

• Receive and process customer orders received via fax, phone, e-mail, etc. Orders are entered into ERP system and send order acknowledgement back via email.ke orders via fax, phone, e-mail, etc.
• Communicate with customers regarding issues such as order status, shortages, price changes.
• Update ERP system with all price updates received from sales via email. Run pricing spreadsheet and update all list pricing within ERP system when updated costing provided.
• Answer and direct all incoming calls for company
• Quote all freight shipments through portal site according to customer's request (including UPS, LTL, Truckload) to secure freight for customer's shipment; process order through internal shipping process which includes printing BOL, packing slip, shipping labels and invoice for order.
• Send invoices to customer once order has shipped, process credit card according to customer's terms
• Support sales team with their request for samples, order status, inventory status, pricing, etc.
• Enter all customer complaints into database to allow for internal review. Respond to customer regarding complaint when information provided.
• File all order invoice packets in designated file location
• Other duties as assigned/needed.

What you will bring:

• High School Diploma or Equivalent, some college course work preferred
• Strong Computer Skills: MS Office Suite
• Strong Data Entry Skills
• Excellent Communication Skills
• Multi-Tasking
• Customer Service Experience
• Proven problem-solving ability
• Strong sense of teamwork
• Adaptable to change
• ERP system experience (preferred)
• Demonstrated strong attendance in a prior role

What you will get:

• Medical and Vision insurance with employer contributions towards costs
• 100% employer-sponsored Dental
• 100% employer-sponsored Life and AD&D insurance
• Short Term Disability
• Retirement plan with employer contributions
• Paid Holidays Paid Sick and Vacation time

Job tags

Salary

$19 per hour