Community Field Support Manager

Location

Gaithersburg, MD | United States

Job description

Community Field Support Manager

This position is responsible for providing on-site management of one or more residential multifamily apartment communities. This role will require floating throughout Edgewood Management's portfolio. The Washington DC Metropolitan area, Virginia and Maryland will primarily be where support is needed. Note, reliable transportation is a MUST.  

Essential Duties and Responsibilities

• Provide on-site management of one or more residential multifamily apartment communities. 
• Manage the day-to-day outreach, sales and customer service efforts to meet and exceed performance targets
• Monitor property and staff to ensure compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• Provide affordable housing and rental services to ensure compliance with certifications, recertifications, leases, etc.
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
• Lead staffing, training and development initiatives for the property to ensure the best talent is part of the property team

Requirements  

The successful Community Field Support Manager will have the following qualifications:

• Marketing, leasing, and leadership experience
• Four (4) years of experience working in Tax-Credit, HUD Project Based Section 8 and Market-Rate property management
• Strong operational, compliance and regulatory understanding, including deep HUD Project Based Section 8 programs and Low-Income Housing Tax Credit (LIHTC) familiarity and knowledge
• Two (2) years supervisory experience is preferred, with a track record of effectively working with all levels of staff and management
• Must be knowledgeable of all local, state and federal Fair Housing laws and regulations
• Superior customer service skills and the ability to deal with difficult people and challenging situations while maintaining a positive and calm demeanor
• Ability to effectively and accurately communicate and present information verbally and in writing
• Must be proficient with MS Office suite applications (e.g. Outlook, Word, Excel, Teams, etc.)
• Experience and proficiency with RealPage OneSite is required, and Yardi software systems is preferred
• Possess proven financial and accounting acumen, with demonstrated ability to read a budget, conduct financial analysis and provide practical narrative and financial reporting
• CPO, COS and/or BOS certifications preferred
• HCCP & SHCM or equivalent preferred 

Education

High school diploma, GED or Equivalent. Ability to read and write English fluently, accurately perform intermediate mathematical functions and understand and perform all on-site resident management software functions. 

Professional Experience

A minimum of three years of experience in residential property management as a Community Manager

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer Skills

Minimum of basic knowledge of computers

Ability to use Outlook and OneSite/Yardi

Intermediate knowledge of Microsoft Suites

Minimum of basic Internet knowledge

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Edgewood prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS

• Medical, Dental & Vision
• Prescription Drug Program
• Paid Vacation & Holiday
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid AD& D Insurance
• Company Paid Short- Term
• Company Paid Long-term Disability
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Educational Assistance
• Financial Planning
• Retirement Savings Plan with company matching
• Company outings and events

Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.

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