Call Center Recall & Retention Coordinator
Location
Northbrook, IL | United States
Job description
The Recall and Retention Coordinator will achieve daily, weekly, and monthly sales goals as related to the Registration and Scheduling of new and existing clinical patients, in a clinical call center. Your finely tuned background in Sales, and Retention, will help patients find a pain-free life while helping them get on the path to recovery. You will master scripts, rebuttals, overcoming objections and product knowledge while delivering in a confident and empathetic tone and manner.
Responsibilities
- Utilizes superior sales experience, soft skills, pivots, and rebuttals to overcome objections needed to register and schedule patients.
- Must be comfortable asking probing questions, to determine proper service line patient is seeking treatment for.
- Approaches sales and service with confidence, compassion, and perseverance.
- Connects and builds rapport to help reengage potential patients by using common courtesy, empathy, actively listening, and awareness.
- Diffuses high tension situations as the need arises while going above and beyond to resolve any issues.
- Utilizes systems and various tools available to stay abreast of changes and new information and to assist customers by appropriately recommending products, services, and promotions.
- Consistently achieves Sales and Retention targets (as well as other metrics) such as Call Quality, Occurred Visits, Registration and Scheduling Percentages, and Attendance.
- Flexible and willing to work on additional campaign assignments/department initiatives as needed.
- Attends additional training and coaching sessions as needed to support evolving business needs.
- Additional duties as assigned
Requirements
- 3+ Year experience of hitting/achieving sales targets/goals, required.
- Prior experience in a call center environment receiving up to 100 calls per day in both an Inbound and Outbound Call Center, required.
- Prior experience in Sales, Retention and/or Recall Initiatives/Campaigns, required.
- Prior experience with sales scripts, rebuttals, required.
- Experience in a contact center environment, strongly preferred .
- Demonstrated experience handling escalated callers, service issue, and employee conflicts.
- Bilingual: English / Spanish, English / Russian or English Ukrainian highly desired
- Ability to work onsite and one weekend day remote.
Benefits
- Monthly uncapped performance commission based on Sales goals
- Medical, Dental, and Vision insurance plans
- 401k with company match
- Great growth opportunities!
Job tags
Salary
