PassionHR Inc
Location
Birmingham, AL | United States
Job description
SENIOR FIELD TECHNICIAN
Birmingham, Alabama
Job Type:
Pay Rate: $25.00 per hour
PassionHR is an HR consulting firm committed to serving our client's goals. This often involves business-to-business recruiting to hire, manage, and retain top-talent employees. We take pride in our work, performing each task with competence, confidence, and integrity.
PassionHR is seeking to hire an experienced Senior Field Technician to work part-time in Birmingham, Alabama. This senior position offers a unique opportunity for a seasoned professional to contribute to the growth and success of this up-and-coming IT consulting and cybersecurity firm. If you have a passion for leadership, advanced technical expertise, and a track record of successful project management, we encourage you to apply on-line TODAY! .
RESPONSIBILITIES
Technical Leadership : Provide technical leadership and guidance to junior field technicians, assisting them in resolving complex technical issues.
On-Site Support : Lead on-site technical support efforts, ensuring timely and effective resolution of client issues.
Advanced Troubleshooting : Handle escalated technical issues, including in-depth hardware and software troubleshooting for printers and personal computers.
Client Consultation : Act as a technical consultant for clients, offering insights into optimal system configurations, upgrades, and security enhancements.
Project Coordination: Lead and coordinate technical projects, ensuring successful implementation and client satisfaction.
Training and Development: Provide training and mentorship to junior technicians, fostering their professional growth and technical skills.
Documentation and Reporting: Oversee the documentation of all technical activities, producing detailed reports for clients and internal use.
Quality Assurance: Implement and maintain quality assurance processes to ensure the highest standards of service delivery.
QUALIFICATIONS
Experience : Proven experience in a senior technical role, with a focus on hardware and software troubleshooting, project management, and client consultation.
Technical Proficiency : Advanced knowledge of printer and PC hardware, software, networking, and cybersecurity principles.
Leadership Skills : Demonstrated ability to lead and mentor a technical team, fostering a collaborative and productive work environment.
Project Management : Experience in successfully managing and executing technical projects from initiation to completion.
Communication : Excellent communication skills, both technical and non-technical, to effectively interact with clients and team members.
Problem-Solving : Strong analytical and problem-solving skills, with the ability to handle complex technical challenges.
Adaptability : Ability to adapt to evolving technologies and industry best practices, staying ahead of the curve in the IT and cybersecurity landscape.
Customer-focused : A commitment to delivering exceptional customer service and building strong client relationships.
If you are interested in this part-time position located in Birmingham, Alabama and meet the qualifications described, we encourage you to apply right away. It's easy- answer all of the questions and attach your resume. Good luck!
Equal Opportunity Employer
Job tags
Salary
$25 per hour
