Location
Royal Palm Beach, FL | United States
Job description
World of Beer Job Description: Service Assistant
Exempt Status: Hourly Tipped Hourly (minimum wage+)-Tipped
Reporting to: MP and Manager on Duty
Position Purpose
To provide a positive and engaging World of Beer experience to every customer. Support the customer experience by providing freshly made food and beverages to the table. Ensure the customer will leave WOB with the intent to return.
World of Beer Bar & Kitchen Server Standards
- Provide the goal for our customers: Lifting customers spirits one glass at a time
- Be positive, finding fun in the moment, doing good work and lifting the mood of others.
- Provide our style of service: casual, friendly, fun and perfectly paced to the customers pace.
- Assist the service team with each customer
- Live the WOB Way
Responsibilities/duties/tasks (not all inclusive of every shift responsibility) . *Hourly Tip Credit WOB*Stars should not exceed 20% of their time clocked-in performed non-tipped tasks in a work week.
Opening
- Follow approved sidework sheet
During the Shift
- Welcome every customer as they enter the WOB location.
- Follow & support the WOB Steps of Service as noted in the FOH Training Workbook
- Run Food from kitchen to tables
- Run Drinks from bar to tables (place on a coaster or beverage napkins)
- Assist with pre-bussing and bussing
- NA Beverage & Water refills
- Assist customers with food and beverages orders placed by the server
- Follow the Responsible Vending Policy & the Safety and Sanitation Policy
- Contribute as a valued team player for the greater good of the customer
- Complete approved side-work as needed throughout the shift
Closing
- Follow all safety and security guidelines as directed by your manager.
- Follow approved sidework sheet
Qualifications
- Outgoing, friendly & high energy personality and demeanor
- Friendly & accurate communication skills in handling customers in person
- Ability to be a contributing member of the team in sales and job tasks
- Any food or alcohol awareness certification as required within 30 days of hire
- Warm and welcoming Smile!
Work Requirements
- Ability to stand on your feet and navigate the WOB for the entirety of the shift
- Ability to carry full food and drink trays
- Ability to reach, bend, and lift 20 lbs.
- Ability to retain menu product knowledge and share that with customers
- Flexible schedule that can accommodate the needs of the WOB location
Summary
This job description is a summary of duties and is not designed to contain an exclusive listing of duties or responsibilities that are required. The job description and duties may change at any time with or without notice. By signing below, you should understand that a job description is not a contract; is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities or projects with or without notice. Employee's signature below constitutes the employee's understanding of the requirements, essential functions and duties of the job description.
Job tags
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