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Member Services Representative


Partnership HealthPlan of California


Location

Fairfield, CA | United States


Job description

To respond to member and provider issues and inquiries. Ensures that callers’ questions and/or problems are resolved or are directed to the appropriate person for resolution and provides the highest level of customer service.

Education and Experience

High school diploma or equivalent; minimum one (1) year Call Center
experience in a MCO setting and/or working with the public in a service
environment, preferred; previous customer service or call center
experience preferred.

 

 

Special Skills, Licenses and Certifications

Excellent verbal and written communication skills, ability to relate and
connect with callers, good phone voice, patience, good problem
resolution skills and the ability to show empathy when appropriate.
Enjoys assisting callers and working with the public in sometimes
stressful situations. Ability to de-escalate angry callers. Bi-lingual in
Spanish may be required.

 

 

Performance Based Competencies

Typing 25 wpm.

 

 

 

Work Environment And Physical Demands

More than 50% of work time is spent using a headset, keyboard and
multiple computer monitors.

 

 

 

All HealthPlan employees are expected to:

 

HIRING RANGE:

 

$ 24.02 - $ 27.62

 

IMPORTANT DISCLAIMER NOTICE

 

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.


Job tags

Full time


Salary

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