Location
Chicago, IL | United States
Job description
Wow Bao is looking for a Senior Account Manager to join our team!
Position Summary: The Senior Account Manager will work closely with the Director of Dark Kitchens to lead account management efforts for the Dark Kitchen Program.
What we look for:
- Solution oriented: Where some see problems, you think through solutions & translate high-level goals into actionable plans.
- Self-starter: a bias towards action and can thrive in a fast-paced constantly changing environment.
- Forward thinking: you see around corners & are always thinking of ideas on how to help improve processes.
- Ownership mentality: you roll up your sleeves and do whatever it takes to make things successful.
Innovative. Fast Pace. Growth.
Join the fastest growing, most innovative Asian fast-casual omni-channel brand in the country. In addition to our Chicagoland brick & mortar restaurants, our virtual kitchen concept has launched in over 700 locations in the U.S. and Canada and continues to grow. Additionally, we can be found nationwide in more than 6,000 retailers, as well as in airports, universities, hotels, e-commerce sites, and even hot food vending machines.
Dark kitchen facilities, sometimes also called ghost kitchens, are locations in which food is prepared expressly for off-premise consumption – without a dine-in component. Wow Bao has taken this concept a step further by partnering with food service and restaurant operators across the country to serve up and offer Wow Bao’s curated “greatest hits” menu specifically for delivery service, all while leveraging their existing kitchen equipment and manpower.
Established in 2023, Wow Bao fuses superior hospitality and industry leading technology to deliver signature flavors “at the speed of life.” Our menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao – steamed hot Asian buns with a variety of savory and sweet fillings.
Wow Bao was once again recognized by Fast Casual magazine as a 2023 Top 100 Mover & Shaker! Ranked no. 1 in 2019 and 2022, we are the only brand to have taken home the honor more than once. At Wow Bao, we believe that every day deserves a big, bold serving of WOW. So, we’ve made it our mission to shake up industry and bring a fresh spin to the fast-casual experience.
We foster a culture of caring.
Whether it’s our guests or our employees, we put people first. We strive to inspire, motivate, educate, and appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.
Equal Opportunity Employer
Requirements
ESSENTIAL FUNCTIONS: (Other duties may be assigned as needed):
- Manage the ongoing success of designated Enterprise and SMB accounts. In this capacity, the Senior Account Manager is expected to monitor and drive certain key performance metrics (e.g., weekly sales) at the account- and unit-level while maintaining a continuous line of communication with each dark kitchen account regarding sales performance, marketing strategies, inventory levels, training and any other operational needs.
- The Senior Account Manager will be responsible for onboarding dark kitchen locations on the Wow Bao platform. This requires, and is not limited to, coordinating operations, supply chain, marketing, and training between Wow Bao and all new dark kitchen accounts and managing opening checklists towards go-live dates.
- Build strong partner relationships with dark kitchen accounts to drive sales & grow Wow Bao business by providing a world class level of service by being the trusted partner for answering any questions, requests, escalations, and concerns.
- Understand & utilize variety of operational & financial data to manage accounts & identify areas of opportunity.
- Collaborate with Wow Bao’s internal teams (e.g Marketing, Supply Chain, Operations) to drive results.
- Work closely with the Director of Dark Kitchens to drive operational efficiency, process improvements, and create best practices throughout team.
- Create and execute a playbook. You will help improve and develop expansion plans for your portfolio.
- Salesmanship -ability to understand key initiatives and able to speak about them confidently with c-suite decision makers.
- Develop & coach account management team in both client facing account issues as well as internal team processes.
- Perform calmly and effectively in a fast paced-work environment.
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook.
- Other duties will be assigned as needed.
Required Experience/Skills:
- At least five years of experience as a Senior Account Manager or similar role
- Experience in the restaurant technology sector is preferred
- Excellent project management skills
- Excellent interpersonal skills with a proven ability to create and maintain positive working relationships with a variety of customers and organizations
- Experience interacting with Director level & C-Suite executives and/or working with large enterprise accounts
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Proficient with Microsoft Office Suite
- Experience with Salesforce CRM is preferred
- Experience with Tableau is preferred
- Partake in a professional and positive work environment
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer
Benefits
- Health Insurance
- 401(k) Retirement Plan
- Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
- Paid Time Off
- Paid Sick Leave
- Employee Restaurant Discounts and Employee Meals
- Pre-Tax Commuter Benefits
- Employee Discount Programs
- Training, Development and Advancement Opportunities
- Employee Assistance Program
- We foster a culture of CARE
- Growth & transfer opportunities; we love it when people grow at Wow Bao!
Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.
Job tags
Salary
