Equipment Service Technician

Location

Oakland, CA | United States

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This is a traveling Technician and could service Customers in HI, Southern CA, AZ, UT, WA, and NV. When not traveling to these locations, this Technician will work in Northern CA, from Fremont to OR boarder to Reno, NV). Some travel will be by plane and some by company vehicle. Must be willing to travel up to 2 weeks out of the month. 

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical , electro mechanical and electronic units.  

Individuals with experience working in Biomedical, HVAC repair, Mechanics, Maintenance, Construction Repair, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, etc. are often successful. This job is approximately 60% plumbing/ mechanical and 40% electrical. 

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%

This is a remote based Customer facing position. To  support and service our Customers in this assigned territory, candidates must be based out of one of the following states: California

What you will do:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech  Support , Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. 
• The Technician will provide Customers with information, pricing and repair options. With management support , build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.      

Education Degree

• High School Diploma or GED

What is required:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a  mechanical /technical role. Associates degree or related certifications in technical/  mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills. 
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems). 
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs. 
• Must be able to be compliant with hospital/Customer credentialing requirements.

What can STERIS offer you?

• Extensive hands on training and development
• Career progression path within STERIS
• Competitive pay and monthly incentive opportunity
• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays

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Pay range for this opportunity is $49,551.85 - $69,298.32.This position is eligible for bonus participation. 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

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Salary