Sr. Systems Analyst

Location

Beaverton, OR | United States

Job description

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Join the nation’s leader in second-look finance servicing as our Sr. Systems Analyst!

The impact you’ll have at Concora Credit:

The Sr. Systems Analyst serves as a bridge between the Business and Technology for Concora Credit Operations. You’ll have a working knowledge of the Fiserv suite of credit products, a general understanding of industry risks and compliance with regulatory requirements, as well as a basic understanding of payment processing. Responsibilities include providing consultative guidance to Business and IT Stakeholders to define business and technical requirements resulting in a system of record configuration changes, execution of requests through the ticketing channel, in-depth research, and more. You’ll create test plans to ensure the system configurations are properly tested and downstream impacts are considered before making changes.

You’ll understand our Business and Technology needs. This requires collaborating with a wide variety of technical and business stakeholders to deliver high-quality system change/configurations, technical process descriptions, requirements, testing, and analytics. Clear and thorough solutions analysis and documentation a key aspects of the role.

The position is hybrid, Monday - Wednesday on-site at our Beaverton, OR or our Downtown Akron, OH locations.

As our Sr. Systems Analyst, you will:

• See problems as opportunities and is solution oriented.
• Analyze and evaluate business and/or system processes and highlight opportunities for efficiencies, offering solutions.
• Design, test, and implement new functionality for various Fiserv applications.
• Create test plans, perform testing, condition accounts, and document outcomes.
• Manage ServiceNow queue of requests to support all lines of the business for the System of Record.
• Create and maintain accurate and comprehensive system and technical manual/documentation updates to keep current with system settings.
• Ask inquisitive questions to learn more to understand the need, not just the ask.
• Provide a consultative approach and help steer the business to make informed business decisions.
• Provide system analysis and related data solutions across multiple IT applications.
• Help to identify, research, and diagnose root cause, as well as implement solutions when issues occur.
• Research and dig in to find the answers by reviewing documentation, setting up test cases and building knowledge across the applications for the System of Record.
• Prioritize, communicate, and plan work efforts to effectively manage expectations with business partners.
• Be adaptable to change in a fast-paced environment.
• Display self-awareness and willingness to mentor others towards success.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we’re looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• Experience within the Optis platform, PCF, Rules, DecisionQuest, and other Fiserv applications required.
• Strong interpersonal and communication skills (both oral and written).
• Be able to discuss technical topics with a non-technical audience.
• Project management skills for coordination of timelines, prioritization of issues, communications, and escalation of concerns.
• Combined 8 years of Business Analyst, System Configuration/Implementation, Testing, Data Analysis, and/or Technical Support roles.
• General exposure to various facets of Finance/Credit Card/Payments experience a plus (such as credit card servicing, merchant processing, compliance/regulatory, fraud, credit applications, card orders/ inventory, Credit Bureau, disputes, and more).

Preferred Requirements:

• SQL and/or Databricks
• Test-lead experience

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

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