Service Manager

Location

Wichita, KS | United States

Job description

Values, ethics, and integrity are virtues that seem scarce in today's contractor landscape, and even rarer in the corporate world. Most construction contractors settle for 'good enough,' but at Thrasher Foundation Repair, we are challenging the status quo and redefining what it means to be a contractor in today's world.

We're not just another contracting company; we're a force for positive change. We believe in doing fulfilling work that makes a real impact and causes a ripple effect. At Thrasher, our goal is to redefine the very essence of contracting and set new standards for excellence, integrity, and customer satisfaction.

We invite you to be a part of our journey to transform the industry and make a difference in people's lives.

Our People: Our team is the heart and soul of Thrasher Foundation Repair. We don't settle for the status quo because we know that real fulfillment comes from making a positive impact. We believe in having each other's backs and embracing a 'One Team' mentality.

Work We Stand Behind: Our commitment to excellence is unwavering. We warranty our work, aim for a 5-star review every time, and go the extra mile to ensure our customers truly have a ”WOW” experience. We are proud to be the only 5 time winner of the BBB Torch Awards for Ethics, and our Google rating speaks for itself: 

Our Impact : At Thrasher, we understand that everything we do has a ripple effect, and we're dedicated to ensuring that impact is positive. We provide peace of mind for homeowners through the solutions we offer. We're not just contractors; we're advocates for our community, giving back and sharing the blessings we've received. Learn more about our community impact on our Facebook page:

As our Sales & Service Manager in Wichita, you will oversee our team of service professionals who complete inspections on previously installed water, foundation, and concrete solutions, then recommend additional ways we could further protect the home. We are seeking a coach and mentor to oversee this team of 8 outstanding employees.

• LEAD, COACH, & MENTOR: Lead by example by living out the Thrasher purpose, mission, and values. Reward and recognize excellent work.
• SALES TRAINING: Develop and implements sales trainings in both classroom and field situations that will increase sales performances. Hits or exceeds commitments. Communicates learning opportunities to various department, and helps develop / implements new hire trainings and onboarding. Responsible for all system trainings on internal systems.
• DRIVE REVENUE : Formulates and implements strategies to have each sales person meet or exceed projected metrics every month. Coach and mentor sales team by shadowing appointments in the home. Works to resolve all issues with customers, ensuring they experience extraordinary results.
• TAKE CARE OF FAMILY : Set up cross-functional teams (operations, customer care, accounting) for success.

WHAT YOU NEED

• KNOWLEDGE: 5+ years of management experience directly overseeing, coaching, and mentoring a sales or operations team and being responsible for their performance. Ideally as a: Sales Manager, Operations Manager, Regional Sales Manager, District Sales Manager, etc. A proven track record of success in leading a team with data driven examples.
• SKILLS: Preferred prior consumer services leadership experience and background. Situational leadership style, the ability to manage in an ever-changing environment.
• ABILITIES: Valid driver's license. Ability to pass a background and driving check. Must possess a high energy level and demonstrate the ability to lead and energize a team. Strong problem solving skills with the ability to effectively plan and prioritize with an unwavering attention to detail. Proven experience as a strong communicator, excellent people skills and motivator.

If this description sounds like you, and you want to join a family-­oriented, growing team of outstanding individuals, click on "apply now." EOE

Job tags

Salary