eXcell, a division of CompuCom Systems, Inc.
Location
Chandler, AZ | United States
Job description
has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
We are currently seeking a talented Level 3 Strategic Technician to join our client s team onsite in Chandler, AZ.
Duties and Responsibilities:
Installing and configuring OS on client systems
Migrating client data to new systems
Picking up surplus equipment from users
Preparing old equipment for re-dispositioning and e-waste handling
Processing and testing failed systems returned from clients
Ensuring all client inventory assets are stored and distributed in a clean and professional manner
May be required to perform client or interdepartmental deliveries
Daily and quarterly preventative maintenance checks in the conference room environment
Daily updates in the database of record, both online and offline
Monitoring of online queues to assist customers with break / fix and meeting support requests
Assisting with large deployment or renovation projects
Landing preparation
Rail / hardware installation
Cabling
Remote management setup
Prep for shipping if needed
Designate parts identified for waterfall usage
Proper hard drive handling and disposal
Unboxing / boxing of servers, ISM paperwork for shipments
Provide escort service for vendors / techs
Maintain ISMP ticketing system
RFID application / scanning, inventory labeling
Help deploy new tool PC's
Help disposition old hardware
Help audit machine hostnames, serial numbers, network to drop information
Help update asset records, fix, and maintain inventory
Help clean up old lab and storage spaces
Help sort re-use parts for stock
Help monitor the queue for the "Acronis backup failure tickets and re-run the manual backups and apply standard fix if they continue to fail
Break / fix support of software / hardware issues
Managing and updating ISMP
Skills and Qualifications:
Minimum 3+ years of technical experience desired
Must be willing to travel between buildings using personal car / foot
Must be able to work independently
Must be flexible
Must be able to lift 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft Office Suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10
Technical certifications a plus
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
Job tags
Salary
