Network ATM Technician

• Proactively monitor ATM enterprise for performance and availability

• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance

• Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible

• Create, document and update incident tickets, record faults, actions for resolution and up times

• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures

• Dispatch services for ATM component failures and outages; monitor until resolution

• 1-2 years of ATM and/or network monitoring experience

• Ability to respond quickly and accurately in high pressure situations

• Ability to effectively manage tasks and job duties with shifting priorities

• Ability to document and apply policies, standards and procedures

• Experience in problem resolution including determining root cause, scope and scale of issues

• Exposure to validating system availability and performance

• Working knowledge of enterprise systems, terminal knowledge and IT terminology

• Research, analytical, and problem solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill supporting a global 24/7/365, member/customer focused services operation

• Effective verbal and written communication skills

• Working knowledge of ATM and/or enterprise system monitoring tools

• The position is designated as " Essential Personnel" which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training

Prashant Tyagi

Technical Recruiter

Office: 201-627-7240, Cell/Text: 712-796-0595

Email: [email protected] ||

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