Customer Service Representative

Location

Novi, MI | United States

Job description

Responsibilities:

The Customer Service Representative works within the customer support team to provide support to the Product Sales department. This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price and availability.

Other responsibilities

• Receive customer requests and information via phone, fax and email.
• Price sales inquiries using published list/discount multipliers or through estimating programs.
• Analyze requests and identify components from information provided.
• Accept and process orders.
• Follow-up on quote and order status.
• Determine delivery dates/payment terms for customers by interacting with other departments.
• Resolve customer problems.
• Support outside sales staff.
• Provide other technical and general administrative support as required

Qualifications:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of company products and services.
• Fabrication or engineering experience with conveyors (preferred).
• Familiarity with SAP and Salesforce (preferred).
• Ability to read a blueprint (preferred).

• Demonstrated ability to prepare and analyze reporting.
• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.

• Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong, investigate and propose/troubleshoot a possible solution

Job tags

Salary