Financial Aid Assistant

Location

Nashua, NH | United States

Job description

Financial Aid Assistant

SCOPE OF WORK: To perform technical and administrative duties associated with the processing of student financial aid and the administration of comprehensive financial aid programs (as determined by the Financial Aid Director) in compliance with federal and state regulations and system policies. This position shall report to the Interim Director of Financial Aid at Nashua Community College.

ACCOUNTABILITIES:

• Advises students, families and the College community about financial aid policies and procedures and assists students in completing the financial aid process;
• Analyzes detailed financial documents and financial aid applications to determine student eligibility for financial aid and the amount and means of financial aid awards;
• Assists in the packaging, awarding, and disbursing of financial aid funds in accordance with federal and state regulations and system policies;
• Tracks and monitors student compliance with financial aid rules and regulations;
• Oversees the day-to-day maintenance of financial aid processes, as assigned by the Director;
• Generates letters from SCT Banner to include award and tracking letters;
• Communicates scholarship opportunities to the College community and assists at College events such as Open Houses, Orientations and Express Admissions;
• Provides office coverage and responds to student/public inquiries;
• Maintains current knowledge of federal and state financial aid programs, guidelines, and regulations through participation in professional development activities and by maintaining membership of appropriate organizations and list serves;
• Utilizes various software and databases including but not limited to SCT BANNER, MS Office, NSLDS, CPS and other federal, state, and private software;
• Implements operating procedures and work methods and assists in creating and developing forms and procedures to improve student service and office efficiency;
• Complies with college, system, state and federal rules and regulations;
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate’s degree from a recognized college or university with a major study in business administration, accounting, information technology, education or related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years of experience in a paraprofessional or technical role performing administrative support, customer service, and/or technical duties in student financial aid, admissions, accounting, or a related field preferably within education. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Valid drivers’ license or access to transportation.

PREFERRED QUALIFICATIONS:

Ability to serve as bilingual and bicultural resource for NCC faculty, staff, students, and community; previous experience working within the Latino student population and/or community; commitment to customer service; ability to multi-task; strong oral and written communication skills with the ability to work effectively with individuals of other cultures.

DESIRED QUALIFICATIONS: Working knowledge of MS Office Software Packages (MS Word, Excel, PowerPoint and Outlook) and the SCT Banner Integrated Computer System. Knowledge of financial aid procedures and policies. Experience working within a community outreach/liaison role.

SPECIAL REQUIREMENTS: Some evening hours and travel are required throughout the year. For appointment consideration, Program Assistant II applicants must successfully participate in an interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification.

RECOMMENDED WORK TRAITS: Knowledge of federal financial aid policies and procedures and understanding of financial aid functions and operations. General knowledge of current literature in financial aid. Knowledge of modern office practices, procedures and equipment. Knowledge of English, spelling and arithmetic. Knowledge of the procedures and practices involved in interviewing. Knowledge of office record keeping and reporting. Knowledge of the regulations pertaining to federal financial aid. Some knowledge of the principles and practices of public administration. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to make sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data or resources in organizing required information. Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the college. Ability to meet with students and families and explain programs sponsored by the financial aid department. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

The Community College System of NH does not discriminate in the administration of its admissions and educational programs, activities, or employment practices on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status.

Further information about this position may be obtained by contacting Catherine Barry, NCC Human Resources Officer: [email protected].

All offers of employment are contingent upon the successful completion of the required background check.

Job tags

Salary

$21.03 - $24.37 per hour