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Location

Coppell, TX | United States

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Job description

Description:

Required: 3-5 years print production customer service experience.


Pay- **** - 21.01
38.000%
Max BR- 22.91 - 27.61


JOB TITLE/ROLE: CUSTOMER SERVICE REPRESENTATIVE
ESSENTIAL FUNCTIONS: Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho/web printing- Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner - Promote the print services of the Xerox Enterprise Solution - identify and develop digital document opportunities - Print Job Management: -- Price, co-ordinate and manage print projects as required -- Interface with preferred suppliers, internal / external as required -- Manage the various process requirements such as: -- Document production quote process --- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes System Administration: -- Provide system administration support for the forms management solution implemented for the client - SKILLS: Ability to demonstrate excellent interpersonal skills - Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy - Demonstrate ability to network with colleagues to share and deliver benchmark solutions - Demonstrate ability to deliver to deadlines - Demonstrate ability to function effectively at all levels of the business - Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office- Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements- Demonstrate ability to manage multiple tasks in fast paced environment - Ability to demonstrate creativity & strong negotiation skills - Ability to demonstrate organizational skills Experience in working autonomously. Position is onsite - not remote.
EXPERIENCE:- preferred (5) years of print industry experience Customer Service/or project management - Preferred three (3) years in a customer relationship role - Experience in print sales or price estimation and/or familiar with document production techniques - - Direct Mail Experience helpful - Experience with print shop job scheduling Valid driver license - Account management experience - Print procurement experience - EDUCATION:- Minimum: High School Diploma or Equivalent- Preferred: Associates Degree EDUCATION VERIFICATION: Yes

Additional Details

• Please Re-Enter Maximum Bill Rate to Xerox - Must match maximum bill rate from Acctg. section above : 27.61
• Contract Number : 7186183001
• Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment) : Desk position
• How will the worker be expected to work? : On-Site
• Is the client culture casual or professional? : Both
• Please identify the most important REQUIRED skills or experience a candidate must have. : Ability to work and handle multiple customer requests timely to meet contracted KPI's
• What are the dress code requirements? : Business Casual
• What are the schedule requirements and overtime expectations? : Monday to Friday 10:00am to 7:00pm
• What challenges have you previously experienced filling this position? : finding candidates with print production experience
• Client name (please enter N/A if this worker is to be used internally only) : HCA
• Interview Required : Yes
• Drug Screen Required : HCA
• COVID Vaccination Required : No
• If the client has a vaccination policy, please summarize it before submitting this CLR for approval : NA
• Background Check Package - Truescreen (XRT) : HCA
• Additional Background Check Components : (No Value)
• Please specify the amount of driving required for the position : 0%
• If you answered more than 0%, please confirm the vehicle the worker will be using: : N/A
• Is there potential for this assignment to be extended beyond 13 weeks? : Yes
• Type of assignment : full time
• Candidate Video Interview Link : (No Value)

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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