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Location

San Francisco, CA | United States

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Job description

Job Description:

Bilingual Case Manager (Spanish)

Family Support Services

Felton Institute

Agency Overview

Founded in 1889, the Felton is the oldest nonsectarian, nonprofit social-services provider in the City and County of San Francisco and Bay Area. Rooted in equity, our mission is to transform quality of life and promote social justice to accelerate community led change. Our vision is to drive positive and sustainable community led change where all have equitable access to innovative, high-quality, evidence-informed services.

Division Description
The Children, Youth, Family and Transitional Age Youth services Division (CYFTAY) offers an array of services to low-income and underserved clients with multiple challenges and abilities: Infants, toddlers, and preschool children, including those with special needs. Youth: including transitional age youth, pregnant| parenting teens and youth in the foster care system. Families: including low income, immigrant, monolingual, and homeless populations. The CYFTAY division offers multidisciplinary programs including Early Childhood Education, Early Intervention| Inclusion, Family Support, Mental Health Services, Health, Nutrition, Wellness and Parenting Education Programming.

Program Description

Feltons Early Care and Education programs provide comprehensive family support including case management program for parents/families enrolled in our ECE programs. Family Support case manager/s help ensure that families enrolled in our ECE programs have access to all available health, education, and social services for which they are eligible. They work with families to do an initial intake of family needs and co-develop an individual service plan for the family. Focusing on access or enrollment into healthcare programs for their children/family, enrollment in public benefits and basic need resources available on site and within our network of community partners. Families are also provided referrals to access postsecondary education, vocational opportunities and using the five protective factors with the families we serve. If the parent is pregnant, we educate and promote, reduction of low birth-weight babies, and reduction of risk behaviors, also provides a myriad of support services, including child development education, parenting education, childcare support services, nutrition, health education, job readiness and mental health program referrals, relationship violence prevention, and academic counseling. These support services are provided as part of Feltons FRC services and through longstanding partnerships with other youth-serving agencies.

The FRCs at Felton Institute consist of two comprehensive Family Resource Centers (FRC) with a multitude of wraparound services to serve the young parent population citywide and families enrolled in the early care and education programs. Our FRCs are inclusive of all cultural backgrounds and family composition. Key programming includes: Intensive care management, support groups that encourage parent leadership and healthy family development, Workshops and classes focused on child and youth development, health and wellness, Family Engagement, Community events, Curriculum based parenting workshops (STEP, PIPE, Abriendo Puertasa Latino-focused curriculum centered on family strengthening), and parent leadership/ advocacy, mental health support and counseling, family economic success, fatherhood programming, GED preparation, post-secondary education, support applying to programs such as Cal-fresh, Food Stamps, and Below Market Rate housing.

Job Summary

The Case Manager is responsible for working with families enrolled in our Early Care and Education (ECE) Programs. The Case Manager provides family advocacy, resource and referral and ensures that his/her assigned clients have a coordinated range of client-centered services linking them with health care, educational and social services. The Case Manager is responsible for completing initial and biannual assessments with clients to include completion of a care plan in addition to seeing clients periodically to address their current needs and checking on progress. The Case Manager is responsible for entering all client data, units of service, and case notes into the database in a timely manner. As assigned, the case manager will participate in family support services network meetings and support family support program activities. The Case Manager reports to the Family Support Supervisor. This position non-exempt, full-time.

Evaluates needs of clients and develops treatment plan in coordination with others for individuals with mental, emotional, or substance abuse problems. May also assist with family, parenting, and marital problems; suicide; stress management; problems with self-esteem and assisting clients in applying for and obtaining other social services while providing a safe and supportive environment for agencys clientele and adhering to laws regarding confidentiality and reporting requirements. Activities may include individual and group therapy, crisis intervention, case management, client advocacy, prevention, and education. Maintain accurate detailed observation and progress records for electronic billing data entry.

Program Specific Responsibilities

• Carries a caseload of up to 50 ECE families or young pregnant or parenting teens as assigned.
• Develop and maintain good clinical relationships with clients.
• Collaborate with community partners (Hilltop, SFUSD and other CBOs)
• Conduct initial comprehensive assessment of clients needs and support systems.
• Develop a comprehensive, individualized service plan and coordination of the services required for implementation of plans for clients.
• Establishes individual service plans and routinely monitors service delivery; updates the care plan and reassesses service needs on quarterly basis
• Provides intensive and wrap-around case management including referral and support services with a form intake, needs assessment and a facilitated planning process to assist families to develop a plan-of-action to meet their individual, family, and community goals.
• Assessing clients physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans. Connect with members of the multidisciplinary team to coordinate services.
• Help families receive adequate and convenient services to meet their needs and have access to only public benefits.
• Listens to clients concerns and providing counseling or intervention, resource, and referral information as needed
• Maintains contact with client and/or clients support system through office, telephone, field, or home visits and by way of minimum monthly face to face contacts and quarterly home visits
• Records clients progress including charting referrals, home visits and other notable interactions
• Evaluates clients progress periodically and adjusting as needed to improve outcomes
• Conduct regular check ins and home visits (including virtual visits)
• Follow up with clients to ensure they were satisfied with services
• Maintains clients records by reviewing case notes; logging events and progress.
• Provides support to Family Support team in case management, mental health services and crisis intervention for clients
• Conducts outreach internally and externally via presentations, flyers, and social media
• Adheres to Federal Financial Participation (FFP) requirements that include completion of time study reports, and secondary documentation identifying activities completed during the time study period along with outlook and client case notes that correspond to the activity.
• Ensure program compliance with MCAH & First 5 contracts and support for maintaining clients files
• Represents Family Support Team in various meetings with Community Base partners in outreach and community partnership networks.
• Additional duties as needed

Minimum Qualifications

• A minimum of 3 years of case management or treatment of high need individual or families
• Bachelors Degree in Social Work or related field required
• Compassionate and able to relate to different clients with various needs
• Motivational to encourage clients to follow their care plans
• Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
• Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care and social workers
• Flexibility to change care plans if they are not getting the best results
• Organization to manage several different cases at once
• Computer literacy to maintain and manage case records
• Working knowledge of Microsoft Word processing (i.e. Microsoft Word, Excel and Access)
• Ability to work with and maintain confidential information
• Ability to be a team player with a welcoming attitude
• *Bi-lingual in Spanish/English REQUIRED

Additional Information:

Dept: Children, Youth and Family Division

Position: Full- Time, 5 days/week. Monday Friday, 8:30 AM - 4:30 PM/9:30 AM 5:30 PM, non-exempt (hours subject to change based on programming needs)

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Recommended Skills

• Assessments
• Brochure Design
• Case Management
• Clinical Works
• Communication
• Community Mental Health Services

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