Adecco
Location
Lenexa, KS | United States
Job description
This is an exceptional opportunity to join a company that is a leading global scientific/biotech research organization and Fortune 500 world leader in serving science!
Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Lenexa, KS!
Pay rate: $21/hr
Shift availability: Mon – Friday 8a – 430p
Length: Three (3) months with possibility of extension/conversion
For instant consideration for this role, click on Apply Now and don’t forget to upload your resume!
Our ideal candidate must be able to:
Handles and responds to all inquiries of customer problems, orders and general inquiries for all issues related to order fulfillment, including schedules changes, and delivery timelines. Inquiries occurs via a variety of channels - including phone, e-mail, or other channels.
Efficient and accurate entry of orders.
Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely issue resolution.
Provide account management for customers to ensure satisfaction is achieved and business objectives met.
Strives to exceed set service levels and Individual/Department/Company Targets.
Handles all queries within the established process
Provide proactive communication regarding product availability, supply chain delays or other issues to the assigned customers, sales team, and internal personnel.
Reallocate product based on inventory levels to meet scheduling agreements requirements, as needed
Effectively plans and prioritizes workload every day to avoid backlogs.
May be required to perform other related duties as required and/or assigned by Manager
Education/Certification Requirements:
High School Diploma or GED
Experience requirements:
2+ years of related Customer Service experience required
Demonstrate working knowledge of personal computer applications such as Microsoft Office Tools. Knowledge of ERP Systems
Ability to identify, solve problems, and multi-task
Ability to diffuse customer dissatisfaction
Detail oriented
Troubleshooting experience
Takes initiative
Team oriented
Flexible with scheduling and re-prioritization to assist with meeting deadlines
Note:
This is an onsite role, must live near/in Lenexa, KS!
Pay Details: $21.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.Job tags
Salary
$21 per hour
