SaaS Account Manager - SMB

Location

Ann Arbor, MI | United States

Job description

REMOTE OPPORTUNITY

At DaySmart Software, we are a dynamic and energetic SaaS company that specializes in providing best-in-class scheduling and business management solutions to companies across the globe.

We are currently looking for an Account Manager will own a portfolio of existing clients.  Will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process for our software as a service portfolio.  This role will support our Pet or Self Care clients with closing leads, meeting sales targets and building instant rapport to achieve customer satisfaction.

The position works in a vastly engaging, fun and fast paced sales environment alongside our product development and marketing teams allowing extensive product knowledge and support.

RESPONSIBILITIES

• Generate revenue by soliciting and obtaining add on and upgrade orders, understanding and interpreting technical requirements, providing technical information, and developing accounts
• Understand the client’s business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities, and system technical capabilities
• Communicate the technical details and capabilities of products to clients and demonstrate how they will meet the clients’ needs
• Expose account growth opportunities and turn into revenue generation
• Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities
• Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Responsible for maintaining a low churn rate within assigned accounts

REQUIREMENTS

• 2+ years of consultative sales experience in the software or telesales field.
• Experience in selling card payments preferred.
• Excellent presentation skills and experience working with enterprise level customers.
• Demonstrated ability to convert prospects and close deals and achieve sales quotas.
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Success in qualifying opportunities involving multiple key decision makers.
• Strong knowledge of sales principles, methods, practices, and techniques.
• Strong problem identification and objections resolution skills.
• Able to build and maintain lasting relationships with customers.
• Solid analytical skills, critical thinking skills and problem-solving skills.
• Strong verbal and written communication skills.
• High aptitude and understanding of technology.
• Self-starter and ability to thrive in a fast-paced environment.
• Experience using Salesforce is a plus.

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

Job tags

Salary