Emonics LLC
Location
Lacey, WA | United States
Job description
Client/Job Title: PSS for PMG SW Call Center ALL CANDIDATES GO THROUGH CLINICAL REVIEW! ProvSW has turned over all hiring to NuWest and our clinical review team. Recruiters must have video or face-to-face interview to verify personal appearance of candidate. 80% personality/culture hire. Critical they're aligned with Prov mission. ?Account Manager : Ashley Bean- [email protected] (please see below for submission process) Overall Client Pitch: Call center employees sit at the Union Heights building where SW leadership sits, so great opportunity to get face time with leadership. Don't need to float in this role and high likelihood of converting to FTE. What does the average day look like for this person? Entering demographic information Answering phones Scheduling appointments EPIC Must Haves 2+ years PSR experience soft skills/customer service is #1 screening criteria Must have 1 year call center experience What are the technical skills this person has to have? EPIC preferred but not required What are the soft skills this person has to have? Compassionate, believes in the Providence Mission, excellent customer service and flexible! Personality/soft skills match are #1! Required Years of Experience? 2 years of PSR/PSS experience required, more is ideal! 1 year of call center experience soft skills are #1 criteria, willing to train hard skills. Hours/Week: 40 Shift: M-F 8-5 ish(depending on the clinic) Candidates will get a text each morning telling them where they are floating to First week they will train with centralized staffing & next couple weeks they will train in clinics Duration: Contract to hire, 480 hours Interview Process Clinical Review! Interview Prep (Question Examples): How do you handle diversity? How do you handle a patient who is taking up a lot of time? How can you be compassionate when it comes to your co-workers? Submission Template for Email: Email Account Manager listed in the job requisition with the below information. Attach candidate packet: Contact Sheet(attached) as page 1 with resume and then any references in 1 document. Utilize template below in body of email when sending candidate packet via email. Please find the submission of the candidate _______ for job requisition (B4H Job ID). Candidate Info Name: Title: Candidate Highlights Soft Skills: Technical Skills: Education/ Licenses/ Certifications: Candidate Contact Details Phone: Email: Employment Details Availability to Interview: Availability to Start: RTO: Covid Vaccine Status: Financials Bill Rate: Pay Rate:
Job tags
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