Applications Support Specialist
Location
Minnesota | United States
Job description
Seeking a new remote job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the renewable energy industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Applications Support Specialist for a contract position! Interested? Get more details below.
- Contract Duration: 2 months
- Worksite Location: 100% Remote
- Schedule: Tues, Wed, Thurs, and Sat | 9:00am-8:00pm MST
- Pay: $20 to $25/hr W2
Applications Support Specialist Job Description: In this role, you will provide technical support and assistance to end-users, troubleshoot software and hardware issues, and ensure the smooth operation of various technology applications within our organization. You will work closely with Level 1 and Level 2 support teams to escalate and resolve complex issues while maintaining excellent customer service and communication skills.
What you’ll do as an Applications Support Specialist: - Provide first-line technical support to end-users via phone, email, chat, or ticketing system
- Diagnose and resolve software issues related to technology applications and systems
- Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket
- Assist in the configuration and maintenance of software applications
- Document support activities, solutions, and procedures for knowledge sharing and continuous improvement
- Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience
- Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge
- Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders
What you’ll bring to the Applications Support Specialist role: - 1-3+ years of experience in a technology support role, preferably in a corporate environment
- Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications
- Strong problem-solving skills with the ability to analyze and resolve technical issues independently
- Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users
- Customer-focused mindset with a commitment to delivering exceptional support and service
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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