Location
Harrisburg, PA | United States
Job description
Join our team of Life Changers!
UPMC is hiring a Full-Time, Dispatcher to support the office in Harrisburg.
Weekend and holiday availability is required to support the hours of operation.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
This position is day shift with 12-hour rotating schedule.
Purpose:
The Dispatcher is responsible for coordinating emergent and non-emergent medical transportation, for verifying that the patient meets medical criteria for a BLS/ALS ambulance, for suggesting alternate levels of transport, to include stretcher van or wheelchair van when an ambulance is not appropriate and for notifying the individual requesting the transport of the provider, telephone number, level of transport and time.
Responsibilities:
- Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia.
- Uses available resources and follows directions of management in the selection and scheduling of appropriate services.
- Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers.
- These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller.
- Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.
- Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coveraged as required and documents all transports according to protocol.
- Collect and provide data for the use of suppliers or customers as required by management.
- Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.
Job tags
Salary
$17.38 - $26 per hour
