Service Coordinator/Customer Service
Location
Oakland, CA | United States
Job description
Service Coordinator/Customer Service
The BDC is a group of dedicated and trained staff; focused on capturing and managing all customer contact. The BDC is committed to increasing service drive traffic while developing, maintaining, and enhancing the customer’s overall experience.
Contacts are both inbound (Customer to Dealership) and outbound (Dealership to Prospect/Customer). These contacts are primarily via telephone but can also be made electronically. The Service Coordinator is a key player in the Service Department for fostering positive customer relations as they are usually the first point of contact in the service appointment process. The Service Coordinator works closely with all service and parts department personnel.
Primary Responsibilities:
- Receive all inbound calls to the Service Department
- Maintain a friendly and efficient manner while answering customer’s questions and providing general or related service information.
- Use detailed scripts to handle Customer’s concerns.
- Set service appointments and arrange any other necessary details (i.e. parts, rental etc).
- Make outbound calls to existing customers for appointment confirmation and follow-up if necessary.
- Conduct customer satisfaction surveys following the service visit.
- Keeping current with coupons, direct mail pieces and all service specials.
- Maintain Mercedes-Benz product knowledge sufficient to address customer inquiries
Ideal Candidates will have:
- Flexible schedule to work any Business hours (Mon – Sat)
- Prior Customer Service experience
- Display ethical behavior while providing the highest degree of customer satisfaction in all aspects of dealing with high level clientele.
- Outstanding communications skills
- Professional appearance and work ethic
- Detail-oriented
- Strong phone presence and skills
- Enthusiastic and enjoys being a team player, but also self-sufficient and able to work independently.
- Strong ability to multi-task
- Strong MS Office Suite computer skills, Windows proficient
- Automotive Experience a plus
Benefits Include:
- Competitive Compensation
- Flexible Schedules
* 401K
- Paid Time Off
- Paid Training
- Vision / Dental / Health Insurance
- Positive Culture
- Continuous Training & Development
- Promote From Within - Advancement into other opportunities!
Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
Submit resume for review and next steps.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job tags
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