Location
Pasadena, TX | United States
Job description
- 8 + years of experience in providing Deskside support with W10 and W8 support experience. Flexible to work in any shift.
- Maintain ownership of user's issue & ensuring that they receive resolution within a reasonable timeframe.
- Software/network troubleshooting.
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Good knowledge on Windows OS.
- Good knowledge on Microsoft office products.
- Requesting and coordinating vendor support.
- Provide initial assessment of urgency and business impact on all support calls.
- Knowledge on remote tools.
- Maintain ownership of user's issue & ensuring that they receive resolution within a reasonable timeframe.
- Software/network troubleshooting.
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Good knowledge on Windows OS.
- Good knowledge on Microsoft office products.
- Requesting and coordinating vendor support.
- Provide initial assessment of urgency and business impact on all support calls.
- Knowledge on remote tools.
Job tags
Salary
