Clinical Workflow Training Analyst- Ambulatory Training

Location

Type, TX | United States

Job description

Clinical Workflow Training Analyst

Ambulatory Training

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care and resources for our valued patients and employees. Ranked as the #1 hospital in Dallas-Fort Worth for the seventh consecutive year, we invite you to continue your healthcare career with us at UT Southwestern. You will discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Job Summary

Join UT Southwestern as a Clinical Workflow Training Analyst within our Ambulatory Training Team and help with our commitment to deliver compassionate care and all-around excellence. As a Clinical Workflow Training Analyst, you will support the Ambulatory Training Team by creating and implementing the training program for Ambulatory EpicCare functionality for clinical staff. You will also develop and maintain a training material and post-live training for updates with new hires, roll-outs, and optimizations. UT Southwestern, the possibilities to advance your career are limitless. We would love the opportunity to have you join the UT Southwestern Ambulatory Training Team!

Experience and Education

Bachelor’s degree in business administration, nursing, or other related field preferred and two (2) years clinical experience (nursing, physician assistant or like ambulatory clinical professional position) required. Knowledge of Lean Six Sigma principals. Experience with electronic medical record (preferably EPIC) in ambulatory environment. Prior ambulatory care or clinical education experience preferred.

Job Duties

This position will perform duties at the analyst level, trainer level or a combination of both. May perform some or all of the following.

Clinical Workflow

1. Provide detail workflow analysis of current state practice clinical and business operations.
2. Lead the practice through workflow redesign by identifying the gap between current and best practice workflows. 
3. Identify, manage, communicate and mitigate risks/issues with the project manager throughout the project life cycle
4. Collect and interpret specifications required to develop new and revise existing processes. Gather and validate practice specific data and test system functions/processes.
5. Assist managers with development and implementation of operational plans for new and existing business applications, including preparation of user specifications.       
6. Manage the design, education, training and support of various clinic workflow needs. Review, develop, recommend, and implement activities related to assigned activity, program, or function.
7. Work with clinical IT team to define application requirements by understanding customer workflow and patient care processes. Maintain a high level of interaction with clinical IT team and business customers (Physicians, Nurses and others).
8. Facilitate communication between project team members, including key stakeholders (physicians and nurses).
9. Clarify and advise clinical team of clinical requirements, understand project scope, deliverables, work-plan, issues and risks including the need to keep the build project on-time, and with a high degree of quality.
10. Support clinical workflow processes.  Provide support for EPIC and the different modules that are integrated.
11. Identify successful build design strategies for changing environments. Develop procedures, guidelines and documentation on new functionality with tool.

1. Training

1. Develop and implement the training program for Ambulatory EpicCare functionality for clinical staff. 
2. Develop and maintain a training schedule for new hires and refresher training for existing staff. 
3. Develop and maintain training material.
4. Coordinate post-live training for updates, new hires, roll-outs, and optimizations.
5. Stay abreast of changes/updates for assigned Ambulatory Epic applications.

• **Other Duties: Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Work requires good written and verbal communication skills.
• Work requires good organizational skills.
• Work requires ability to prioritize and meet deadlines.
• Work requires familiarity with use of personal computers.
• Work requires telephone and personal contact with all levels of faculty and staff within UT Southwestern to assist in project coordination.
• Work requires telephone and personal contact with other public and private organizations to obtain assistance in development and establishment of programs.
• Work requires minimal physical exertion, but may require sitting and standing for long periods of time.
• Work requires ability to read, write, and analyze data.
• Work requires ability to develop plans, procedures, and coordinate persons and other resources to accomplish goals.      
• Work requires ability to perform under broad direction and desired results are indicated in broad terms or objectives. 
• Work requires determination of methods and approaches to work problems.

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information To learn more about the benefits UT Southwestern offers, visit

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit:

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