Niktor LLC
Location
Portland, ME | United States
Job description
Business Analyst
Contract to Hire
LOCATION INFORMATION
Portland, Maine (US) - Mountfort St.
12 Mountfort St.
Unit 2
Portland Maine 04101
JOB SUMMARY
Business Analyst
JOB DESCRIPTION
Senior Level Role; Minimum 5 years experience
Contract to Hire
Monday-Friday; 8am - 5pm
The Sr. CRM Sales, Service & Marketing Business Analyst is responsible for continuous improvement in the effective use and adoption of the company's CRM, Sales, Customer Service, Product Support, and Marketing Systems. They work with stakeholders to perform full-lifecycle implementation of technology enabled business processes that make serving our customers more effective and productive. This role performs needs assessment, cost/benefit analysis, project planning, change management, system configuration, testing, training, implementation, and follow up. As functional experts in our CRM and integrated software, they seek to first to leverage our systems existing functionality and commercially available solutions before considering custom programming.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS:
Education and/or Experience
Certificates, License & Registrations
Competencies (Skills & Abilities)
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
For the Senior CRM Sales, Service & Marketing Business Analyst role described, the ideal candidate should possess a combination of educational background, professional experience, and specific competencies. Here are the key skills and qualifications to look for in a candidate's resume:
### Education and Experience:
- **Education:**
- Bachelor's degree in Business Systems, Computer Science, or a related field.
- **Experience:**
- 6-8 years of experience in leading enterprise systems teams, preferably with CRM responsibilities.
- Strong background in business, financial, or computer science.
### Certifications:
- No specific certifications are mentioned in the job description. However, any relevant certifications in CRM systems, project management, or business analysis could be advantageous.
### Competencies (Skills & Abilities):
- **Technical Knowledge:**
- Excellent technical knowledge of CRM, Sales, Customer Service, Product Support, and Marketing Systems.
- Superior CRM systems knowledge, specifically Salesforce.com Sales & Service Cloud.
- **Project Management:**
- Ability to manage projects, including planning, execution, and change management for small to medium-sized projects.
- Budget management skills.
- **Analytical Skills:**
- Strong analytical and problem-solving skills.
- Ability to perform needs assessment, cost/benefit analysis, and impact analysis.
- **Communication Skills:**
- Outstanding verbal and written communication skills.
- Excellent presentation and public speaking skills.
- Ability to deliver difficult messages and resolve complex issues effectively.
- **Interpersonal Skills:**
- Strong interpersonal skills and ability to build partnerships at all levels within the company.
- Good negotiating skills and conflict resolution skills.
- **Business Acumen:**
- Commercial outlook and the ability to manage project delivery through internal and external stakeholders.
- Excellent understanding of best business practices.
- **Technology Proficiency:**
- Proficiency with tools, systems, and procedures related to CRM, Sales, and Marketing Systems.
- **Global Perspective:**
- Willingness and ability to travel domestically and internationally (15-20%).
- **Flexibility:**
- Ability to work evenings and weekends to accommodate time zones, meetings, conferences, and deployment schedules.
- **Customer Relations:**
- Ability to cultivate and develop lasting internal and external customer relations.
### Other Requirements:
- Physical Demands/Work Environment:
- Comfortable working on a computer for extended hours.
- Ability to handle 15-20% domestic and international travel.
- Willingness to work evenings and weekends as required.
### Reporting Structure:
- Reports to the Director of Sales, Service, and Marketing Center of Excellence.
By focusing on these key qualifications, you can better evaluate candidates for the Senior CRM Sales, Service & Marketing Business Analyst position.
Job tags
Salary