Customer Care Coordinator
Location
Redwood City, CA | United States
Job description
Our client is part of a team of life science companies who are developing products that are paving the way in the fight to save lives.
If you are looking for an opportunity to contribute your skills and knowledge, our client is looking for a "highly focused" Customer Care Coordinator .
If you are looking for a "challenge", has the ability to "thrive in a fast-paced environment" and able to "wear many hats" - connect with us regarding this great opportunity!
In this role you will be
- Facilitating Americas Call Center day-to-day activities
- Share continual responsibility to ensuring calls are handled efficiently and effectively
- Perform entry level customer service duties -Receive inbound telephone, email and web requests
- Problem solving- assist the team to meet and exceed the required level of service, performance, orders and revenue targets
- Acts as a front-line team to triage hardware and software, finance, distribution, logistics, IT, business analyst, cross functional teams
- Process spare parts orders, quotations, and customer inquiries via fax, email, and e-commerce
- Evaluate purchase orders and scope of work and payment schedules to meet company compliance policies
- Generate daily/weekly unshipped orders reports, manage back-order status and schedule shipments
- Generate lead opportunities for the Service team with accurate tracking and follow up
- Proactively make customer aware of product promotions
- Identify part numbers and availability for customer inquiries in partnership with the hardware/software team
- Perform computer record searches to check warranty and contract status for instrument service needs for the customer
- Coordinate/Dispatch communications and information to field service
- Process daily work order transfers
- Perform other related duties as required and/or assigned.
Salary: $26/ hr (long term contract)
Schedule: M-F, 8:00am - 5:00pm, "onsite"
Location: Redwood City, CA
Benefits: Health Insurance available Medical / Dental / Vision
Qualifications
- High School Diploma or equivalent, plus 2+ years of previous experience Required!
- Previous working experience in a heavy Call Center and Customer Service role
- Previous experience using and Proficient in - PowerPoint, Excel, Word, Oracle ERP, SFDC or Service Max Preferred!
- Ability to be customer service focused with a high sense of urgency
- Skills to be successful - strong phone, verbal and email communication skills along with active listening, conflict resolution, high attention to detail, ability to follow-up and multi-task
- Ability to work independently and as part of a team
- Must be authorized to work in the US for any employer
- The position is subject to passing a background check and drug screen
Keywords: customer service, call center, life science, answer phones, answer emails
"By applying to this position, you are confirming that you understand the requirements needed for this position, and further confirm that you possess the necessary skills and requirements, as outlined above".
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