Lockbox Processor

Location

Charlotte, NC | United States

Job description

Join Our Team as a Lockbox Processor in Charlotte, NC!

Are you a detail-oriented individual with exceptional communication skills? Are you driven to excel in a fast-paced environment while delivering top-notch customer service? If so, we have an exciting opportunity for you to join our team as a Lockbox Processor.

Why Choose Us? At Conduent, we offer a dynamic and supportive work environment where your talents are valued, and your contributions make a real difference. As a Lockbox Processor, you'll have the opportunity to work with cutting-edge technology and collaborate with a team of dedicated professionals. Join us and be part of a company that values innovation, integrity, and excellence.

Responsibilities:

• Handle lockbox client inquiries and issues via telephone, case system, or email.
• Meet production goals while adhering to service level agreements.
• Interface with Lockbox processing operations and clients to resolve inquiries and issues.
• Take ownership of inquiry/issue case assignment and resolution from start to finish.
• Perform research on client-reported errors and provide information to production managers.
• Process adjustments to resolve financial impact errors.
• Conduct foreign item conversions received into Lockbox.
• Communicate error resolution updates to clients via telephone and/or email.
• Update case specifics in the error repository application.
• Provide daily and monthly error reporting details to production management.
• Perform miscellaneous tasks as needed and/or directed by production management.

Qualifications:

• Excellent verbal and written communication skills.
• Self-motivation and ability to work under minimal supervision.
• Strong problem-solving skills with the ability to think outside the box.
• Ability to handle multiple task assignments concurrently.
• Proficient time management skills.
• Detail-oriented with the ability to maintain accuracy.
• Proficiency in Outlook, Word, and Excel.
• Experience in a Wholesale/Retail lockbox environment (preferred).
• Banking experience (preferred).
• Salesforce experience (beneficial).
• Ability to work in a fast-paced environment.
• Ability to lift 10-25 lbs.
• High school diploma or GED.

Location: Charlotte, NC Pay Rate: $22.56 per hour

If you're ready to take the next step in your career and join a dynamic team, we want to hear from you! Apply now and become part of our success story at Conduent.

We are an equal opportunity employer and welcome candidates from all backgrounds to apply.

Job tags

Salary

$20 - $22.56 per hour