Location
Lehi, UT | United States
Job description
**********W2 Requirement - USC or GC required - NO C2C AT ALL************
Primary Talent Partners has 1 opening for a Tech Support Engineer to join our client. This is a 6-month W2 contract opening, contract extensions are based on performance, budget, and business needs.
- Pay: $35-40/hr
- Duration: 12-month W2 contract - no sponsorship or c2c
- Location: Lehi, UT - Hybrid
Direct responsibility over support of top accounts for *** Experience Platform. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues. Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues. Develop and execute software tests to identify software problems and their causes. Understand the customer’s use cases, goals, objectives, architecture, and business requirements for *** Experience Platform. Evaluate data structures and configurations for data integration and validation. Document customer interactions in multiple case management systems. Document product knowledge, both internal and customer-facing.
Skills:
- Proven Ability to Triage Complex Issues and Drive To Resolution
- Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
- Strong Technical Knowledge of Web and Data Platform Technologies
- HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
- Excellent Communication Skills - both Written & Verbal
- Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
- Passionate About New Technologies
- Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
- Knack for Troubleshooting
- Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
EEOC: Upon submission of your resume to our client, you will be getting a survey from our system that asks for your participation in filling out EEO data. At PTP we are committed to candidate diversity and this helps track our progress. We will not share this information with our client until an offer is accepted and the hiring process is complete. Please take a minute to complete the survey, thank you! Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [email protected]
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About the Company:
Primary Talent Partners
Job tags
Salary
