Professional Business Process Specialist

Location

Pleasanton, CA | United States

Job description

Professional Business Process Specialist 1278350

A leading consumer products company is seeking a Professional Business Process Specialist. The successful candidate will be responsible for providing rebating support for field sales and distributors, managing the Professional rebates portal, owning and designing a ticketing system for internal issue resolution and tracking, and partnering in the management of our end-user customer accounts. The ideal candidate has e xcellent communication, attention to detail, and interpersonal skills . The company offers a great work environment!

Professional Business Process Specialist Pay and Benefits:

• Hourly pay: $30/hr
• Worksite: Leading consumer products company ( Pleasanton, CA 94588 - Hybrid, Must be onsite 3 days/week, Tuesday-Thursday, Can change based on the business needs )
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment, Possible conversion

Professional Business Process Specialist Responsibilities:

• Manage the Professional Rebates Mailbox:
• Develop and manage a ticketing system for the Professional Rebates Mailbox.
• Manage Ticket Resolution.
• Rebating Field Support:
• Manage distributor portal access: new access, access terminations, portal issues.
• Manage distributor payee records (process new distributor W9 requests, and changes).
• GPO Tier, Member, Eligibility Validation (from distributor, field sales).
• Distributor and GPO Support:
• manage price activations
• Create, organize, and publish GPO rosters to field sales and Forge, along with evaluating ongoing tier activations; 28 rosters + 1 master file with 2.5M GPO members.
• Support the monthly process of “Alias Management” – reviewing all mismatched addresses/locations in rebates tied to GPO contracts.
• Rebate File support:
• Publish Distributor Backup Reports to Distributors, Field Sales, and Box.
• Publish GPO Admin Fee Reports to GPOs, Sales Planning, and Field Sales.
• CRM End User Support:
• Account Management Operators (End Users).
• Account Quarterly Updates.

Professional Business Process Specialist Qualifications:

• 3-5 years of previous data support experience and a high Microsoft Excel proficiency.
• 3-5 years office experience is desirable.
• Experience leveraging/managing ticketing systems is desirable.
• High proficiency with MS Office tools (especially Excel).
• Strong communication, follow-up, attention to detail, and interpersonal skills.
• Attention to detail.
• Analytical and decision-making skills.
• Teamwork and collaboration.
• Interpersonal Relationship Management.
• Planning and Organization.
• Ability to own end-to-end process.
• Ability to maintain detailed documentation that would enable the passing of an audit.
• Sales, data analytics.
• Business Intelligence Analytical Tools is desirable.

Professional Business Process Specialist Shift:

• Monday to Friday from 08:00 AM to 05:00 PM.

Job tags

Salary